MusLi (Museums Literacy) - Fondazione Fitzcarraldo

40 MusLi - No qualifications needed: museums and new audiences
case 01
Another significant difference emerges when considering the degree of satisfaction after the visit.
Around 70% of the visitors having a low schooling level declared they were “very satisfied” of the
visit, while around 29% declared they were “somewhat satisfied” (the percentages amongst the total
visitors were 61,5% “very satisfied” and around 36% “somewhat satisfied”).
The questionnaire asked also the visitors how were they satisfied in particular regarding four elements:
the interest of the issues tackled in the museum, the clearness of the interpretation, the presence of
guides/interpreters, finally the interactivity of the exhibits.
Particularly the last three elements (the clearness of the interpretation, the presence of guides/interpreters
and the interactivity) received a score significantly higher by the visitors with a low schooling
level (respectively 68%, 86% and 74%, compared with 52%, 74,5% and 57% of the total visitors).
Total visitors of the museum – How much are you satisfied with …?
100%
80%
60%
40%
20%
0%
LSL visitors of the museum – How much are you satisfied with …?
100%
80%
60%
40%
20%
0%
interest of the issues
interest of the issues
clearness of the interpretation
clearness of the interpretation
museum guides (interpreters)
museum guides (interpreters)
a lot
quit a lot
not much
not at all
interactivity of exhibits
a lot
quit a lot
not much
not at all
interactivity of exhibits