Registration Document 2005 - Total.com

Other activities
E-Commerce
In 2005, TOTAL continued to implement new technologies aimed at
improving efficiency, particularly in purchasing, logistics and sales.
The purchasing department of the Group has been implementing
e-Purchasing initiatives (electronic supply, on-line negotiating
and bidding) within Group entities. On-line negotiating tools are
used in various purchasing activities, including industrial services
(engineering, maintenance, etc.).
In e-Procurement, the number of electronic orders sent, as well of
the number of participating suppliers involved, continue to increase.
TOTAL’s use of internet sales continues to increase, particularly
in its marketing activities and through its on-line ordering portals
opened to Group clients. A significant number of transactions
(more than 200,000 on-line orders in 2005) has led to increasing
amount of sales (over 5 B€ in 2005). Bitumens, heavy fuel, gasoline,
diesel and fuels are sold through these online services. In 2006,
TOTAL anticipates making new products and services available
through the internet.
Business overview
Other activities
TOTAL - Registration Document 2005
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After a successful pilot program in 2004, in 2005 e-Transit initiatives
(cooperative internet-based international transport management)
were widely implemented in Exploration & Production subsidiaries
as well as in certain of Arkema’s activities. Other Group entities
(for example, Hutchinson in the specialty chemicals industry) are
prepared to introduce these services in 2006.
TOTAL has also implemented e-Booking solutions for business
travel. These allow employees to make on-line travel arrangements
while benefiting from the Group’s programs in this area, particulary
negotiated air fares.
E-invoicing (electronic billing) initiatives continued in 2005, with the
implementation of several projects anticipated in 2006.
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