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Igor Engraver Manual

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APPENDIX D<br />

Troubleshooting<br />

<strong>Igor</strong> <strong>Engraver</strong> is designed to work without problems on any system. However,<br />

like when working with all other computer applications there may be situations<br />

when you have to turn to the Troubleshooting chapter. In here you will find<br />

answers to the most commonly asked questions Remeber also to take a look at<br />

the FAQ page on www.noteheads.com for the latest information. The URL is<br />

http://dev.noteheads.com/faq.php.<br />

Questions<br />

Installation<br />

When I try to download <strong>Igor</strong><br />

<strong>Engraver</strong>, my modem hangs up on<br />

me. What should I do?<br />

The installer seems corrupt. What<br />

should I do?<br />

I can’t unpack the <strong>Igor</strong> <strong>Engraver</strong><br />

installer. Is there anything I can do<br />

about this?<br />

Why can’t I click ‘OK’ in the authorisation<br />

dialog?<br />

Why don’t I get a response email<br />

from you when I have submitted the<br />

challenge form?<br />

I think my demo period has ended.<br />

Do I need to download <strong>Igor</strong><br />

<strong>Engraver</strong> again?<br />

Answers<br />

You have a bad connection. Try again, or order a CD-ROM for a<br />

low cost, from this URL: http://www.noteheads.com/downloads/<br />

fs_cd.html<br />

Maybe you are behind a firewall. Try to download <strong>Igor</strong> <strong>Engraver</strong><br />

to another computer and copy it to your computer. If this does<br />

not work, order a CD-ROM as explained above.<br />

Do you have Alladin StuffIt Expander on your system? If not,<br />

you can download it for free from www.alladinsys.com. Or you<br />

might have a corrupt installer (see above).<br />

Make sure you have filled in all the fields. If your Response Code<br />

is wrong, OK will remain dimmed. Take care to copy and paste<br />

the Response Code correctly.<br />

This probably has to do with your reply-to address: either you<br />

typed it wrong, or your email software has wrong reply-to email<br />

address (we have seen quite a few of these!). Otherwise, something<br />

strange may have happened during transmission over the<br />

Internet – then simply submit the information again.<br />

Do not worry. Expired versions of <strong>Igor</strong> <strong>Engraver</strong> will start up<br />

showing the registration dialog, so you will still be able to register.

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