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DSpace at Khazar University

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and bottom-line accountability of each business unit.<br />

Before we leave this explor<strong>at</strong>ion of str<strong>at</strong>egy-structure rel<strong>at</strong>ionships we need to<br />

note th<strong>at</strong> structure also has a strong role in constraining str<strong>at</strong>egy.<br />

We conclude with the following set of practical implic<strong>at</strong>ions of the arguments<br />

contained in this chapter:<br />

Structure is important, and it deserves serious consider<strong>at</strong>ion. Management teams<br />

should be encouraged to challenge the existing structure, and explore different<br />

ways of organizing.<br />

The structure of the organiz<strong>at</strong>ion sets out how the overall task facing the firm has<br />

been broken out into separ<strong>at</strong>e, specialized jobs. Looked <strong>at</strong> another way, the<br />

structure sets out responsibilities and accountabilities. These should be driven by<br />

the str<strong>at</strong>egy of the firm. So if the str<strong>at</strong>egy requires a focus on cost reduction, or<br />

more rapid new product introductions, or improved coordin<strong>at</strong>ion with key<br />

suppliers, then someone should be responsible for these things. By alloc<strong>at</strong>ing a<br />

clear responsibility to an individual, th<strong>at</strong> person can be given the resources and<br />

authority to pursue th<strong>at</strong> priority, and he or she can be held accountable for<br />

progress.<br />

Specializ<strong>at</strong>ion allows people to become expert <strong>at</strong> one part of the task. To deliver<br />

value to customers, however, these separ<strong>at</strong>ed activities must be coordin<strong>at</strong>ed<br />

together. So where you encourage specializ<strong>at</strong>ion you must think clearly about how<br />

all these parts are to be linked back together. The simplest form of coordin<strong>at</strong>ion is<br />

to encourage people to meet together. This can be facilit<strong>at</strong>ed by loc<strong>at</strong>ing people in<br />

the same space, or by encouraging communic<strong>at</strong>ion via electronic means (e.g.<br />

phones, E-mail, video conferencing).<br />

Structural changes tend to be avoided, but delay in realigning the structure merely<br />

builds up stresses th<strong>at</strong> manifest themselves in poor performance. We suspect th<strong>at</strong><br />

many senior managers lack the confidence to tackle a major structural change, for<br />

fear of disrupting the basic routines of the organiz<strong>at</strong>ion.<br />

All structural solutions, whether they are straightforward functional<br />

organiz<strong>at</strong>ion, a m<strong>at</strong>rix, or a divisional zed form, are a compromise. Functional<br />

structures are excellent <strong>at</strong> fostering expertise, but they cre<strong>at</strong>e problems of<br />

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