DSpace at Khazar University
DSpace at Khazar University
DSpace at Khazar University
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the mission st<strong>at</strong>ement, of wh<strong>at</strong> is trying to be achieved?<br />
Does each phrase and sentence help to clarify the firm's intentions? If one<br />
does not, why is it in there? Could it be taken out?<br />
Does the top team really believe in the st<strong>at</strong>ement (th<strong>at</strong> means every word)? If<br />
not, it should be torn up and started again.<br />
Is it obvious how a whole set of schemes must be set in motion if the<br />
intentions in the st<strong>at</strong>ement are to be realized?<br />
If there are substantial differences between the product markets th<strong>at</strong> the firm<br />
intends to trade in, and if the capabilities required to gain advantage in these markets<br />
are also very different, it will probably be necessary to draw up more than one mission<br />
st<strong>at</strong>ement. If the firm prefers to have one overarching document <strong>at</strong> corpor<strong>at</strong>e level, this<br />
can be supplemented by a str<strong>at</strong>egy st<strong>at</strong>ement for each substantial market or segment<br />
grouping.<br />
As a rough guide, mission st<strong>at</strong>ements should have an effective life of <strong>at</strong> least<br />
two years. Bringing the organiz<strong>at</strong>ion into line with the intentions set out in the<br />
st<strong>at</strong>ement will take time, and people in the organiz<strong>at</strong>ion will need to see some stability<br />
in the direction the firm is taking if they are to commit themselves to the required<br />
changes. A continually changing mission st<strong>at</strong>ement will not be perceived as a credible<br />
document. Whether this is a believable st<strong>at</strong>ement depends upon the extent to which<br />
these values are transl<strong>at</strong>able into tangible action, and whether staffs from the top<br />
downwards are clearly seen to act in line with these values. The st<strong>at</strong>ement of ethics can<br />
actually be oper<strong>at</strong>ional zed. It suggests th<strong>at</strong> the test would be whether staff has pride in<br />
the company. This can be tested through surveys and group discussions, benchmarks<br />
can be set, and progress or otherwise monitored. Thus even a seemingly vague and<br />
aspir<strong>at</strong>ion st<strong>at</strong>ement of values can be turned into something measurable. Similarly,<br />
customers' expect<strong>at</strong>ions could be measured and monitored to check whether those<br />
expect<strong>at</strong>ions are indeed being exceeded. But there are still areas of some ambiguity in<br />
this st<strong>at</strong>ement:<br />
"We will work to be the best" - compared to whom? "Shareowners are properly<br />
rewarded" - wh<strong>at</strong> is a "proper" level of reward?<br />
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