Presentation (correction slide 18) - Dexia.com
Presentation (correction slide 18) - Dexia.com
Presentation (correction slide 18) - Dexia.com
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DVV: Investment plan to develop tied agents’ network<br />
Key challenges<br />
Investment plan<br />
<br />
<br />
<br />
Development of the DVV brand<br />
and channel<br />
Improvement of the quality<br />
and services of the back offices<br />
Reduction of administrative time<br />
in front office<br />
<br />
<br />
<br />
<br />
<br />
60 new branches<br />
10% additional sales representatives<br />
Acquisition of portfolios<br />
Investment in brand and <strong>com</strong>munication<br />
Optimize <strong>com</strong>mercial results in existing<br />
branches<br />
• Commercial coaching<br />
• Commissions and incentives<br />
• Up-to-date <strong>com</strong>mercial front IT-environment<br />
and CRM<br />
<br />
Increase profitability on existing portfolio<br />
Expected results<br />
15% premium growth by 2012, then 10% up to 2014<br />
• 80,000 new contracts in currently untapped areas by 2012<br />
• 35,000 new clients by 2012<br />
Improved productivity: +35% in 2012 vs. 2009<br />
120
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