Presentation (correction slide 18) - Dexia.com

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DVV: Investment plan to develop tied agents’ network Key challenges Investment plan Development of the DVV brand and channel Improvement of the quality and services of the back offices Reduction of administrative time in front office 60 new branches 10% additional sales representatives Acquisition of portfolios Investment in brand and communication Optimize commercial results in existing branches • Commercial coaching • Commissions and incentives • Up-to-date commercial front IT-environment and CRM Increase profitability on existing portfolio Expected results 15% premium growth by 2012, then 10% up to 2014 • 80,000 new contracts in currently untapped areas by 2012 • 35,000 new clients by 2012 Improved productivity: +35% in 2012 vs. 2009 120
Insurance Target 2014: Deliver further growth Non life premiums (EUR m) Life premiums (EUR m) Pre-tax income (EUR m) 486 ~540 ~600 2,354 ~2,470 ~2,770 ~170 ~220 81 2009 2012E 2014E 2009 2012E 2014E 2009 2012E 2014E Combined ratio (%) Life reserves (EUR bn) C/I ratio (%) 121
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Disclaimer This presentation and th
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Dexia 2014: A Retail Group with 10
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Financial restructuring: Scaled dow
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Financial restructuring: Non-commer
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Capturing Retail upside in a fast g
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Dexia teams sharing clear strategic
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Investor Day 2010 - Agenda 11h00 -
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Economic scenario: Slow recovery in
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Dexia 2014: Key drivers of balance
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LT wholesale funding program aligne
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Significant improvement of Group sh
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Target 2014: Stringent management o
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Target 2014: Strong rebound of Dexi
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New capital regulations: Basel III
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New liquidity regime: Getting prepa
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Legacy division Deleverage balance
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Sustained pace of asset sales in 20
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Dedicated set up in place to manage
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Bond portfolio in run-off (EUR bn)
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Financial Products portfolio Financ
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After 2014: Ability to hold and man
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Financials: Progressive decrease in
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Public and Wholesale Banking Renew
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PWB 2014: Renew with sustainable sc
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Our ambition: Renew with sustainabl
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Public Banking Belgium 2010: Qualit
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Public Banking Belgium 2010: Contin
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Public Banking France 2010: Quality
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Public Banking France 2010: A recog
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Corporate Banking Belgium 2010: Ree
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Project Finance 2010: A well recogn
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PWB Target 2014: Renew with sustain
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PWB target 2014 Public Banking Bel
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Belgium and Luxembourg: Wealthy and
Page 70 and 71: Belgium: A concentrated and mature
Page 72 and 73: Strong Retail position with full te
Page 74 and 75: A resilient and solid franchise thr
Page 76 and 77: Our ambition: Unlock growth potenti
Page 78 and 79: Commercial targets in network to gr
Page 80 and 81: EUR 350 m Capex investment plan lau
Page 82 and 83: Roll-out of Open Branch Concept on
Page 84 and 85: A new in-branch specialized sales &
Page 86 and 87: Branch re-clustering and optimizing
Page 88 and 89: Launch of innovative offers to supp
Page 90 and 91: Operating efficiency under close sc
Page 92 and 93: RCB Luxembourg Consolidate local fr
Page 94 and 95: Dexia: A major actor in Luxembourg
Page 96 and 97: A domestic and international Privat
Page 98 and 99: By 2014: Increase market share in R
Page 100 and 101: By 2014: Reinforce Private Banking
Page 102 and 103: By 2014: Further improve cost effic
Page 104 and 105: RCB Belgium and Luxembourg Enhance
Page 106 and 107: Asset Management & Services Manage
Page 108 and 109: Asset Management An efficient and r
Page 110 and 111: Resilience proven through the crisi
Page 112 and 113: A client-centric business model, ad
Page 114 and 115: Dexia AM Target 2014: Deliver furth
Page 116 and 117: DIS: A key insurance player with a
Page 118 and 119: Going forward, Dexia Insurance to d
Page 122 and 123: Investor Services A well recognized
Page 124 and 125: Recent industry trends creating bot
Page 126 and 127: RBC Dexia Investor Services is well
Page 128 and 129: Investor Services Target 2014: Deli
Page 130 and 131: In a nutshell: DenizBank, a sustain
Page 132 and 133: Several socio-economic indicators c
Page 134 and 135: Current level of banking penetratio
Page 136 and 137: DenizBank, the most influential pro
Page 138 and 139: DenizBank growth outperformed the m
Page 140 and 141: Accelerated branch opening over the
Page 142 and 143: Strong Commercial and Corporate seg
Page 144 and 145: Deniz 2014: Be the first alternativ
Page 146 and 147: Network: DenizBank to open 300+ new
Page 148 and 149: SME & Agricultural Banking: DenizBa
Page 150 and 151: Overall: Increased weight of Retail
Page 152 and 153: Operating model Reach operational e
Page 154 and 155: Reaching operational excellence fac
Page 156 and 157: Efficiency measures 2008-2011: Capt
Page 158 and 159: Industrialisation 2008-2011: Manage
Page 160 and 161: Examples of intra-group efficiency
Page 162 and 163: Close monitoring system in place St
Page 164 and 165: Dexia Group Dexia 2014: A Retail Gr
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Page 168 and 169: Philippe Rucheton Philippe Rucheton
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Stefaan Decraene The first part of
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André Vanden Camp André Vanden Ca
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Presentation (correction slide 18) - Dexia.com

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