Presentation (correction slide 18) - Dexia.com
Presentation (correction slide 18) - Dexia.com
Presentation (correction slide 18) - Dexia.com
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Roll-out of new branch concept, together<br />
with development of direct sales and services<br />
Open Branch<br />
Concept<br />
Direct sales<br />
& services<br />
In-branch specialised<br />
sales & service<br />
Branch<br />
re-clustering<br />
Refurbishment to<br />
Open Branch Concept<br />
All key branch locations (536) to be refurbished by end 2012<br />
<br />
To date, 40% of refurbishments already done, on track with plan<br />
Improved & Renewed<br />
ATM machines<br />
<br />
<br />
Complete ATM renewing, with on-line recycling cash-in/cash-out<br />
functionalities in all branches<br />
Already 73 % of cash deposit transactions through ATM machines in<br />
Q2 2010, i.e. 5 m annual operations<br />
Enhanced web & call<br />
service offer<br />
<br />
<br />
Migration towards an integrated website - <strong>com</strong>munication,<br />
sales & transactions<br />
Communication & sales managed by dedicated web sales teams<br />
Distribution channels more focused on<br />
sales & client relationship, supported by innovative IT<br />
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