Presentation (correction slide 18) - Dexia.com

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Commercial targets in network to grow revenue from our client base Annual client KPIs objectives (2010), supported by network productivity targets Customer net acquisition Affluent & Private +17,000 clients Business +5,000 clients Cross-selling Equipment Share of wallet Affluent & Private Share of wallet Business +20,000 Affluent & Private clients newly equipped with current accounts 70% target share of wallet 60% target share of wallet Network productivity Account Management meetings 15 relationship meetings per week per Account Manager 78
Commercial targets supporting market share and revenue gain ambition by 2014 Ambitious market share gains… … translated into revenue ambition RCB Belgium dynamic market share (production) RCB Belgium In<strong>com</strong>e (EUR bn) EUR +250 m 3.6% CAGR Savings & Deposits Consumer Finance 1 Business Credits On track in 2010: +EUR 32 m above budget by July 2010 RCB Belgium natural market share on outstanding 79 Note: (1) Market share on bank segment
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Disclaimer This presentation and th
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Dexia 2014: A Retail Group with 10
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Financial restructuring: Scaled dow
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Financial restructuring: Non-commer
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Capturing Retail upside in a fast g
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Dexia teams sharing clear strategic
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Investor Day 2010 - Agenda 11h00 -
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Economic scenario: Slow recovery in
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Dexia 2014: Key drivers of balance
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LT wholesale funding program aligne
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Significant improvement of Group sh
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Target 2014: Stringent management o
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Target 2014: Strong rebound of Dexi
Page 28 and 29: New capital regulations: Basel III
Page 30 and 31: New liquidity regime: Getting prepa
Page 32 and 33: Legacy division Deleverage balance
Page 34 and 35: Sustained pace of asset sales in 20
Page 36 and 37: Dedicated set up in place to manage
Page 38 and 39: Bond portfolio in run-off (EUR bn)
Page 40 and 41: Financial Products portfolio Financ
Page 42 and 43: After 2014: Ability to hold and man
Page 44 and 45: Financials: Progressive decrease in
Page 46 and 47: Public and Wholesale Banking Renew
Page 48 and 49: PWB 2014: Renew with sustainable sc
Page 50 and 51: Our ambition: Renew with sustainabl
Page 52 and 53: Public Banking Belgium 2010: Qualit
Page 54 and 55: Public Banking Belgium 2010: Contin
Page 56 and 57: Public Banking France 2010: Quality
Page 58 and 59: Public Banking France 2010: A recog
Page 60 and 61: Corporate Banking Belgium 2010: Ree
Page 62 and 63: Project Finance 2010: A well recogn
Page 64 and 65: PWB Target 2014: Renew with sustain
Page 66 and 67: PWB target 2014 Public Banking Bel
Page 68 and 69: Belgium and Luxembourg: Wealthy and
Page 70 and 71: Belgium: A concentrated and mature
Page 72 and 73: Strong Retail position with full te
Page 74 and 75: A resilient and solid franchise thr
Page 76 and 77: Our ambition: Unlock growth potenti
Page 80 and 81: EUR 350 m Capex investment plan lau
Page 82 and 83: Roll-out of Open Branch Concept on
Page 84 and 85: A new in-branch specialized sales &
Page 86 and 87: Branch re-clustering and optimizing
Page 88 and 89: Launch of innovative offers to supp
Page 90 and 91: Operating efficiency under close sc
Page 92 and 93: RCB Luxembourg Consolidate local fr
Page 94 and 95: Dexia: A major actor in Luxembourg
Page 96 and 97: A domestic and international Privat
Page 98 and 99: By 2014: Increase market share in R
Page 100 and 101: By 2014: Reinforce Private Banking
Page 102 and 103: By 2014: Further improve cost effic
Page 104 and 105: RCB Belgium and Luxembourg Enhance
Page 106 and 107: Asset Management & Services Manage
Page 108 and 109: Asset Management An efficient and r
Page 110 and 111: Resilience proven through the crisi
Page 112 and 113: A client-centric business model, ad
Page 114 and 115: Dexia AM Target 2014: Deliver furth
Page 116 and 117: DIS: A key insurance player with a
Page 118 and 119: Going forward, Dexia Insurance to d
Page 120 and 121: DVV: Investment plan to develop tie
Page 122 and 123: Investor Services A well recognized
Page 124 and 125: Recent industry trends creating bot
Page 126 and 127: RBC Dexia Investor Services is well
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Investor Services Target 2014: Deli
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In a nutshell: DenizBank, a sustain
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Several socio-economic indicators c
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Current level of banking penetratio
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DenizBank, the most influential pro
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DenizBank growth outperformed the m
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Accelerated branch opening over the
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Strong Commercial and Corporate seg
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Deniz 2014: Be the first alternativ
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Network: DenizBank to open 300+ new
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SME & Agricultural Banking: DenizBa
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Overall: Increased weight of Retail
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Operating model Reach operational e
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Reaching operational excellence fac
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Efficiency measures 2008-2011: Capt
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Industrialisation 2008-2011: Manage
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Examples of intra-group efficiency
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Close monitoring system in place St
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Dexia Group Dexia 2014: A Retail Gr
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166
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Philippe Rucheton Philippe Rucheton
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Stefaan Decraene The first part of
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André Vanden Camp André Vanden Ca
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Presentation (correction slide 18) - Dexia.com

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