Presentation (correction slide 18) - Dexia.com

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Public Banking France 2010: Quality of revenue prevailing over volumes Selective approach: favoring margins vs. volumes Potential to improve client advocacy Annual new LT commitments (EUR bn) Commercial margin on annual new LT commitments (Index 100: 2009) ~+59% Given your experience, on a scale from 0 to 10, how likely would you recommend Dexia to your professional environment? Detractors (0 to 6) 35% Detractors 19% Passive (7-8) 49% Passive 59% NPS score: Promoters (9-10) 16% Dexia - 19% Promoters 22% Competitors +3% 56 Note: NPS score = % of promoters (9-10)- % of detractors (0-6) Source: Net Promoter Score October 2009 Survey (444 answers)
Public Banking France 2010: A redefined approach to financial engineering Redefined approach to financial engineering Complete re-assessment of structured loans activity from front to back office New set of rules for structured loans marketing, based upon • 10 commitments to our clients • “Charte Gissler” Reinforced governance • Refined suitability policy • Revisited validation process of new products 57
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Disclaimer This presentation and th
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Dexia 2014: A Retail Group with 10
Page 6 and 7: Financial restructuring: Scaled dow
Page 8 and 9: Financial restructuring: Non-commer
Page 10 and 11: Capturing Retail upside in a fast g
Page 12 and 13: Dexia teams sharing clear strategic
Page 14 and 15: Investor Day 2010 - Agenda 11h00 -
Page 16 and 17: Economic scenario: Slow recovery in
Page 18 and 19: Dexia 2014: Key drivers of balance
Page 20 and 21: LT wholesale funding program aligne
Page 22 and 23: Significant improvement of Group sh
Page 24 and 25: Target 2014: Stringent management o
Page 26 and 27: Target 2014: Strong rebound of Dexi
Page 28 and 29: New capital regulations: Basel III
Page 30 and 31: New liquidity regime: Getting prepa
Page 32 and 33: Legacy division Deleverage balance
Page 34 and 35: Sustained pace of asset sales in 20
Page 36 and 37: Dedicated set up in place to manage
Page 38 and 39: Bond portfolio in run-off (EUR bn)
Page 40 and 41: Financial Products portfolio Financ
Page 42 and 43: After 2014: Ability to hold and man
Page 44 and 45: Financials: Progressive decrease in
Page 46 and 47: Public and Wholesale Banking Renew
Page 48 and 49: PWB 2014: Renew with sustainable sc
Page 50 and 51: Our ambition: Renew with sustainabl
Page 52 and 53: Public Banking Belgium 2010: Qualit
Page 54 and 55: Public Banking Belgium 2010: Contin
Page 58 and 59: Public Banking France 2010: A recog
Page 60 and 61: Corporate Banking Belgium 2010: Ree
Page 62 and 63: Project Finance 2010: A well recogn
Page 64 and 65: PWB Target 2014: Renew with sustain
Page 66 and 67: PWB target 2014 Public Banking Bel
Page 68 and 69: Belgium and Luxembourg: Wealthy and
Page 70 and 71: Belgium: A concentrated and mature
Page 72 and 73: Strong Retail position with full te
Page 74 and 75: A resilient and solid franchise thr
Page 76 and 77: Our ambition: Unlock growth potenti
Page 78 and 79: Commercial targets in network to gr
Page 80 and 81: EUR 350 m Capex investment plan lau
Page 82 and 83: Roll-out of Open Branch Concept on
Page 84 and 85: A new in-branch specialized sales &
Page 86 and 87: Branch re-clustering and optimizing
Page 88 and 89: Launch of innovative offers to supp
Page 90 and 91: Operating efficiency under close sc
Page 92 and 93: RCB Luxembourg Consolidate local fr
Page 94 and 95: Dexia: A major actor in Luxembourg
Page 96 and 97: A domestic and international Privat
Page 98 and 99: By 2014: Increase market share in R
Page 100 and 101: By 2014: Reinforce Private Banking
Page 102 and 103: By 2014: Further improve cost effic
Page 104 and 105: RCB Belgium and Luxembourg Enhance
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Asset Management & Services Manage
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Asset Management An efficient and r
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Resilience proven through the crisi
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A client-centric business model, ad
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Dexia AM Target 2014: Deliver furth
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DIS: A key insurance player with a
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Going forward, Dexia Insurance to d
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DVV: Investment plan to develop tie
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Investor Services A well recognized
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Recent industry trends creating bot
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RBC Dexia Investor Services is well
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Investor Services Target 2014: Deli
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In a nutshell: DenizBank, a sustain
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Several socio-economic indicators c
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Current level of banking penetratio
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DenizBank, the most influential pro
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DenizBank growth outperformed the m
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Accelerated branch opening over the
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Strong Commercial and Corporate seg
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Deniz 2014: Be the first alternativ
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Network: DenizBank to open 300+ new
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SME & Agricultural Banking: DenizBa
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Overall: Increased weight of Retail
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Operating model Reach operational e
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Reaching operational excellence fac
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Efficiency measures 2008-2011: Capt
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Industrialisation 2008-2011: Manage
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Examples of intra-group efficiency
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Close monitoring system in place St
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Dexia Group Dexia 2014: A Retail Gr
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166
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Philippe Rucheton Philippe Rucheton
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Stefaan Decraene The first part of
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André Vanden Camp André Vanden Ca
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Presentation (correction slide 18) - Dexia.com

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