Presentation (correction slide 18) - Dexia.com
Presentation (correction slide 18) - Dexia.com
Presentation (correction slide 18) - Dexia.com
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Public Banking France 2010: Quality of revenue<br />
prevailing over volumes<br />
Selective approach:<br />
favoring margins vs. volumes<br />
Potential to improve<br />
client advocacy<br />
Annual new LT <strong>com</strong>mitments<br />
(EUR bn)<br />
Commercial margin on annual new LT<br />
<strong>com</strong>mitments (Index 100: 2009)<br />
~+59%<br />
Given your experience, on a scale from 0 to 10,<br />
how likely would you re<strong>com</strong>mend <strong>Dexia</strong> to your<br />
professional environment?<br />
Detractors<br />
(0 to 6)<br />
35%<br />
Detractors<br />
19%<br />
Passive<br />
(7-8)<br />
49%<br />
Passive<br />
59%<br />
NPS<br />
score:<br />
Promoters<br />
(9-10) 16%<br />
<strong>Dexia</strong><br />
- 19%<br />
Promoters<br />
22%<br />
Competitors<br />
+3%<br />
56<br />
Note: NPS score = % of promoters (9-10)- % of detractors (0-6)<br />
Source: Net Promoter Score October 2009 Survey (444 answers)
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