agenda city of watsonville city council/redevelopment agency meeting

GIL KEINAN, MBA
553 17 th Avenue San Francisco, California, 94121 gilkeinan@aol.com
GENERAL MANAGEMENT EXECUTIVE
Results-focused, dedicated manager with 11+ years of progressive international leadership experience leading
luxury hotels/hotel groups to exceptional performance, and a history of innovation and rapid career
advancement. Full knowledge of all facets of the industry based on an extremely integrated background
involving hands-on experience at every level for exclusive hotels and ownership properties.
Business Development Start Ups/Turnarounds Account/Territory Optimization Team Leadership/Motivation
Account/Territory Optimization Strategic Planning Customer Service Outsourcing Asset Management
Process Improvement Technical Writing Deployment/Migrations Risk Management Union Relations
Fluent in Hebrew, Spanish, and German. Basic knowledge of Arabic.
PROFESSIONAL EXPERIENCE
ENTREPRENEURIAL VENTURES
1CS, LLC, dba FIRST CLASS SERVICE, San Francisco, California 2009-2011
A privately-held outsourcing/offshoring operations service providing hotels with concierge and guest services.
Director, Founder: Built new venture from start-up to full-scale operation generating $720K in annual revenue.
Recruited and coached top-tier concierge team. Collaborated with a group of vendors to create a complex
cloud-based VOIP call routing system. Oversaw 60 employees and 1 direct report managing quality control.
Secured relations with key decision makers and led negotiations to the award of 10 large-dollar contracts.
Expanded services within 3 months offering outsourcing calls from concierge, communications/operator,
room service, guest services, reservations and engineering departments.
Sold company to UK-based casino operator now providing services to 10,000+ clients at 20 casinos.
ISWIPE.CO, San Francisco, California 2010-Present
A financial services company providing a true digital wallet solution eliminating the need for carrying plastic.
CEO, Founder: Core leadership role establishing start-up operation, securing capital investors, managing key
client relationships and developing long-term marketing strategy to drive new business development. Oversee
technical team accountable for product development in accordance with client specifications.
Developed market–ready demo product within 7 months compared to an 18-month industry standard.
Secured letter of interest from 5 out of 100 major retailers in the US.
PROBONO ADVISORS, San Francisco, California 2010-Present
A privately-held, non-profit organization management company.
Chairperson: A non-profit organization comprised of professionals from a wide-range of industries providing
consulting, assistance and support including a complimentary 1-hour session for select start-up enterprises and
struggling new businesses.
FOUR SEASONS HOTELS & RESORTS 2000-2009
A Canadian-based international hotel management company and world leading operator of luxury hotels/resorts.
Assistant Director of Rooms (Acting Director) Four Seasons Hotel & Residences, San Francisco,
California (2007-2009)
Managed all aspects of the rooms division and building operations namely front desk, valet services,
reservations, housekeeping, laundry, engineering, security and residences. Supervised cross-functional staff of
178 including 32 direct reports with managerial oversight. Designed and administered customer surveys, and
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