agenda city of watsonville city council/redevelopment agency meeting

eviewed AAA and Mobile ratings to further clarify customer expectations. Ensured compliance with all HOA
bylaws. Requested to develop and foster relations with high-profile clients and corporate accounts.
Gil Keinan Page 2. gilkeinan@aol.com
Scope of accountability included staffing, contract negotiations, contractor management, budgeting, and cost
control.
Worked in cooperation with 14 contracting companies during renovations of rooms and corridor to
successfully ensure completion of project in accordance with specifications and within a $9.5M budget
Devised and applied upselling sales techniques that grew revenue by 250% within a 3-year period.
Key player in the creation, development and launch of “Water the Seed”, an incentive program focused on
large-dollar accounts. Result: Captured an additional $3M in new revenue.
Front Office ManagerFour Seasons Resort Punta Mita, Nayarit, Mexico (2005-2007)
Front Desk ManagerFour Seasons Resort Whistler, Whistler- Canada (2004-2005)
Guest Services ManagerFour Seasons Resort Costa Rica, Costa Rica (2004)
Hotel Asst. ManagerRegent Beverly Wilshire, Four Seasons Hotel, Los Angeles, California (2002-2004)
SupervisorFour Seasons Hotel Berlin, Berlin, Germany (2001)
Rapid promotion through a series of increasingly responsible management positions during a period of
accelerated growth and global expansion to formulate new development plans and budgets, handle staffing
problems and address customer-satisfaction issues. Managed 12 Department Heads and a total staff of 78 in
departments supporting the front desk, concierge and guest services, PBX, residences, clubs and villas.
Spearheaded opening of Residence Clubs, 8 new Residences Villas and 4 new Suites (15 keys) and
credited with timely preparation of new ownership agreements, and corporate FF&E compliance. Result: All
openings were successful and 3 months ahead of schedule securing an additional $450K in revenue.
Elevated hotel management processes and captured significant financial improvements by upgrading
system to OPERA, a state-of-the-art property management software.
Led successful renegotiations for annual contracts and Union Collective Bargaining agreements.
Awarded “Manager of the Month” for outstanding service in both 2005 and 2006.
Previous Positions: Housekeeping Assistant Manager for Four Seasons Resort Palm Beach (2000-2001), and
Front Office Associate for Sorat Hotel Spree Bogen Berlin (1998-1999). Details available upon request.
EDUCATION AND PROFESSIONAL TRAINING
Executive MBA, Major in Finance and Strategic Management Summa cum Lauda, 2010
University of San Francisco, San Francisco, California
Bachelor of Science in Hotel & Catering Management Magna cum Lauda, 2002
University of Surrey, Guildford, Surrey, UK
Associates Degree in Mathematics, English, Politics and Arts
Hildegard Wegscheider Oberschule, Berlin, Germany
Master Certification: Hotel Management
University of Cornell - S.C. Johnson Graduate School of Management
Certification: Sabre Booking Engine
Highly computer literate in all office applications and hardware solution programs
Working knowledge in mySQL, Access, PSP, PHP, Ruby on Rails, Java, HTML, C++ and Visual Basic
PROFESSIONAL ORGANIZATIONS & AFFILIATIONS
Berkeley Entrepreneurs Forum
TechAviv
Israeli Entrepreneurs and Founders Forum
Baypay Forum
Keiretsu Angel Network Forum ATTACHMENT 2
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