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GLOBAL OVERVIEW<br />
Automotive Brand Customer Assistance Automotive Brand Customer Assistance<br />
1.800.392.3673<br />
Ford.com<br />
FordOwner.com<br />
Click on “contact us”<br />
1.800.521.4140<br />
Lincoln.com<br />
LincolnOwner.com<br />
Click on “contact us”<br />
Financial Services Operations Customer Assistance<br />
Ford Motor Credit Company<br />
• A leading automotive financial services company founded<br />
in 1959<br />
• Provides a wide variety of dealer and customer financing<br />
products and services globally in support of Ford Motor<br />
Company vehicle sales<br />
• As of year-end 2011, Ford Credit was financing more than<br />
5,700 Ford and Lincoln dealers and more than 3.7 million retail<br />
customers around the world<br />
1.800.727.7000<br />
FordCredit.com<br />
1.888.498.8801<br />
LincolnAFS.com<br />
Customer Services Operations Customer Assistance<br />
Service<br />
A total service experience for Ford, Lincoln and Mercury owners<br />
available only at Ford and Lincoln stores — designed to deliver<br />
customer satisfaction and loyalty<br />
• Parts engineered to Ford Motor Company specifications<br />
• Technicians trained and certified specifically on Ford, Lincoln<br />
and Mercury vehicles<br />
• One-stop service for all vehicle maintenance and repair needs<br />
Quick Lane Tire & Auto Center<br />
Ford Motor Company’s all-makes quick service brand,<br />
successfully occupies a unique niche in the marketplace by<br />
offering customers “convenience with confidence.” Convenience<br />
comes in the form of all-makes-all-models service capabilities,<br />
no-appointment-necessary, service while you wait, evening and<br />
weekend hours, and competitive prices. Confidence comes in the<br />
form of factory-trained technicians and quality Motorcraft parts<br />
Ford Parts and Motorcraft Parts<br />
New and remanufactured parts recommended by Ford Motor<br />
Company and available in Ford and Lincoln stores, Ford<br />
authorized distributors and thousands of major retail and<br />
repair locations<br />
Genuine Ford Accessories<br />
Wide variety of custom accessories are available, all designed to<br />
personalize Ford, Lincoln and Mercury vehicles<br />
Locate Ford and Lincoln Dealer<br />
Service at:<br />
FordOwner.com<br />
LincolnOwner.com<br />
Order Genuine Ford parts at:<br />
FordParts.com<br />
Locate Quick Lane Tire &<br />
Auto Centers at:<br />
Quicklane.com<br />
Order Genuine Ford and<br />
Motorcraft parts at:<br />
FordParts.com<br />
Genuine Ford Accessories at:<br />
accessories.ford.com<br />
accessories.lincoln.com<br />
accessories.mercuryvehicles.com<br />
Extended Service Business<br />
Provides comprehensive vehicle service contracts and<br />
maintenance programs<br />
Ford Extended Service Plan (ESP)<br />
Customers include Ford, Lincoln and Mercury owners, commercial<br />
business owners and fleets of Ford Motor Company vehicles<br />
ESP<br />
1.800.521.4144<br />
ford-esp.com<br />
Ford Motor Company | 2011 Annual Report 185
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