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DESIGNING INTERACTIONS 117 Covell D.G., G.C.Uman and P.R.Manning (1985) <strong>Information</strong> needs in office practice: are they being met?, Annals of Internal Medicine 103:596–9. Markus, M.L. (1994) Electronic mail as the medium of managerial choice, Organisation Science 5(4):502–27. Reitman, J.S. (1974) Without surreptitious rehearsal, information in short-term memory decays, Journal of Verbal Learning and Verbal Behaviour 13:365–77. Safran, C., D.Z.Sands and D.M.Rind (1998) Online medical records: a decade of experience, Proceedings of EPRIMP: 67–74. Scherrer, J.R., R.H.Baud, D.Hochstrasser and O.Ratib (1990) An integrated hospital information system in Geneva, MD Computing 7(2):81–9. Sullivan, F. and E.Mitchell (1995) Has general practitioner computing made a difference to patient care? A systematic review of published reports, British Medical Journal 311:848–52. Tang, P., M.A.Jaworski, C.A.Fellencer, N.Kreider, M.P.LaRosa and W.C.Marquardt (1996) Clinical information activities in diverse ambulatory care practices, Proceedings of the American Medical Informatics Association Autumn Symposium, 12–16. Wilson, R.M., W.B.Runciman, R.W.Gibberd, B.T.Harrison, L.Newby and J.D. Hamilton (1995) The quality in Australian health care study, Medical Journal of Australia 163: 458–71. Winograd, T. (1997) The design of interaction. In P.J.Denning and R.M.Metcalfe (eds), Beyond Calculation—The Next Fifty Years of Computing, New York: Springer- Verlag. FURTHER READING On interaction design Coiera, E. (2000) When communication is better than computation, Journal of the American Medical Informatics Association 7:277–86. Coiera, E. (2001) Mediated Agent Interaction. In S.Quaglini, P.Barahona and S. Adreassen (eds), AIME 2001—Proceedings of the 8th Conference on Artificial Intelligence in Medicine Europe, Springer Lecture Notes in Artificial Intelligence No. 2101, Berlin (2001). Coiera, E. (2003) Interaction design theory, International Journal of Medical Informatics 69:205–22. Crampton Smith, G. and P.Tabor (1996) The role of the artist-designer. In T.Winorad, Bringing Design to Software, New York: ACM Press. Winograd, T. (1997) The design of interaction. In P.J.Denning and R.M.Metcalfe (eds), Beyond Calculation—The Next Fifty Years of Computing, New York: Springer- Verlag. On the social shaping of technology Berg, M. (1997) Rationalizing Medical Work: Decision-support Techniques and Medical Practice. Cambridge, MA: MIT Press.
118 STARTING POINTS Coiera, E. (1999) The impact of culture on technology, Medical Journal of Australia 171: 508–9. Lorenzi, N.M., R.T.Riley, J.C.Blyth, G.Southon and B.J.Dixon (1997) Antecedents of the people and organizational aspects of medical informatics: review of the literature, Journal of the American Medical Informatics Association 4:79–101. Reeves, B. and C.Nass (1996) The Media Equation. Cambridge: Cambridge University Press. On interruptions Baddeley, A.D. (1986) Working Memory. Oxford: Oxford University Press. Coiera, E. (2003) Guide to <strong>Health</strong> Informatics. 2nd Edition, London: Arnold. Coiera, E. and V.Tombs (1998) Communication behaviours in a hospital setting: an observational study, British Medical Journal 316:673–6. Reason, J. (1990) Human Error. Cambridge: Cambridge University Press. Technical communication support Coiera, E. (1997) Informality. Bristol: HP Laboratories Technical Report HPL-97–37 970212, 1997 (available at http://www.coiera.com/publica.htm). Coiera, E. and A.Gupta (1999) A communication system for organisations incorporating task and role identification, and personal and organisational communication policy management. US patent 5,949,866, grant September 7, 1999. Scherrer, J.R., R.H.Baud, D.Hochstrasser and O.Ratib (1990) An integrated hospital information system in Geneva, MD Computing 7(2): 81–9. Wagner, M.M., F.Tsui, J.Pike and L.Pike (1990) Design of a clinical notification system, Proceedings of the American Medical Informatics Association Autumn Symposium, 989–93. On common ground Clark, H.H. (1996) Using Language. Cambridge: Cambridge University Press. Clarke, H. and S.Brennan (1991) Grounding in communication. In L.B.Resnick, J. Levine and S.D.Behreno (eds), Perspectives on Socially Shared Cognition. Washington: American Psychological Association. Lazarsfeld, P.F. and R.K.Merton (1954) Friendship as social process: a substantive and methodological analysis. In M.Berger, T.F.Abel, C.H.Page and R.M.MacIver (eds), Freedom and Control in Modern Society. New York: Octagon. Ramsay, J., A.Barabesi and J.Preece (1996) Informal communication is about sharing objects and media, Interacting with Computers 8(3): 277–83. Rogers, E.M. (1995) Diffusion of Innovations, 4th Edition. New York: Free Press.
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Health Information Management In al
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Health Information Management Integ
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Contents List of illustrations vii
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Illustrations FIGURES 3.1 Medicatio
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Contributors Marc Berg is a physici
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Series preface In almost all Wester
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Acknowledgements I would like to th
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Chapter 1 Introduction In all Weste
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INTRODUCTION 3 touch upon the deplo
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INTRODUCTION 5 can draw upon to mai
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INTRODUCTION 7 Physician Order Entr
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Part I Starting points Understandin
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WAITING FOR GODOT 11 KEY TERMS ■
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WAITING FOR GODOT 13 Netherlands an
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WAITING FOR GODOT 15 facts to show
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WAITING FOR GODOT 17 (Lewinski-Corw
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WAITING FOR GODOT 19 In most cases,
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WAITING FOR GODOT 21 (Anonymous 191
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WAITING FOR GODOT 23 Because of the
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WAITING FOR GODOT 25 they simply sa
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WAITING FOR GODOT 27 expected. Stil
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WAITING FOR GODOT 29 organize their
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WAITING FOR GODOT 31 performance in
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WAITING FOR GODOT 33 different HIS
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WAITING FOR GODOT 35 CONCLUSION: TH
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WAITING FOR GODOT 37 assumption tha
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WAITING FOR GODOT 39 Anonymous (191
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WAITING FOR GODOT 41 Berg, M. (1997
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Chapter 3 Health care work and pati
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HEALTH CARE WORK AND INFORMATION SY
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THE CONTEXTUAL NATURE OF INFORMATIO
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THE CONTEXTUAL NATURE OF INFORMATIO
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Page 96 and 97: STARTING POINTS 81 ‘gender, race,
Page 98 and 99: STARTING POINTS 83 Now, imagine an
Page 100 and 101: STARTING POINTS 85 organization,
Page 102 and 103: STARTING POINTS 87 Figure 5.2 Incre
Page 104 and 105: STARTING POINTS 89 already overflow
Page 106 and 107: STARTING POINTS 91 responsibilities
Page 108 and 109: STARTING POINTS 93 answer the quest
Page 110 and 111: STARTING POINTS 95 Kohn, L.T., J.M.
Page 112 and 113: Chapter 6 Designing interactions En
Page 114 and 115: DESIGNING INTERACTIONS 99 the way t
Page 116 and 117: DESIGNING INTERACTIONS 101 1 Identi
Page 118 and 119: DESIGNING INTERACTIONS 103 the deve
Page 120 and 121: DESIGNING INTERACTIONS 105 communic
Page 122 and 123: DESIGNING INTERACTIONS 107 Figure 6
Page 124 and 125: DESIGNING INTERACTIONS 109 ■ Figu
Page 126 and 127: DESIGNING INTERACTIONS 111 measurem
Page 134 and 135: Part II Information strategy, imple
Page 136 and 137: INFORMATION STRATEGY: AN INTRODUCTI
Page 152 and 153: Chapter 8 Developing the informatio
Page 154 and 155: STRATEGY, IMPLEMENTATION AND EVALUA
Page 172 and 173: Guidelines for information system d
Page 180 and 181: Chapter 9 Implementing information
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IMPLEMENTING INFORMATION SYSTEMS 16
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Chapter 10 Project management of in
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STRATEGY, IMPLEMENTATION AND EVALUA
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Index accumulation 53-4, 61, 73-4,
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INDEX 223 contingent and emergent c
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INDEX 225 satisfaction 176 patient
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INDEX 227 support 164 technology de
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