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INFORMATION STRATEGY: AN INTRODUCTION 135 a strategy to increase acceptance of standards in health care and to speed up building these standards into systems. NOTES 1 For the sake of simplicity, we will not go into a discussion of managers versus executives and will use the term manager in a broad sense of someone having responsibility for parts of or the whole organization. 2 In their original work, Mason and Mitroff use the term ‘policy’. For the purposes of this chapter, this term can be used interchangeably with ‘strategy’. REFERENCES Ciborra, C.U. and associates (2000) From Control to Drift, the Dynamics of Corporate Information Infrastructures. Oxford: Oxford University Press. De Wit, B. and R.Meyer (1998) Strategy: Process, Content, Context London: International Thomson Business Press. Glaser, J.P. and L.Hsu (1999) The Strategic Application of Information Technology in Health Care Organizations. Boston: Jossey-Bass. Hanseth, O., E.Monteiro and M.Hatling (1996) Developing information infrastructure: the tension between standardization and flexibility, Science, Technology and Human Values 21:407–26. Kelly, B. (ed.) (2002) Single-source strategies: one-stop shopping for health care software, Health Data Management August. Lippert, S. and A.Kverneland (2003) The Danish National Health Informatics Strategy 2003–2007. Denmark: The National Board of Health. Mason, R. and I.Mitroff (1981) Challenging Planning Assumptions. Chichester: Wiley. McKee, M. and J.Healy (eds) (2002) Hospitals in a Changing Europe. Buckingham: Open University Press. Porter, M.E. (1996) What is strategy?, Harvard Business Review, November–December. Rittel, H. (1972) On the planning crisis, systems analysis of the ‘First and Second Generations’, Bedriftsokonomen 8:390–6. Strauss, A., S.Fagerhaugh, B.Suczek and C.Wiener (1985) Social Organization of Medical Work. Chicago: University of Chicago Press. Timmermans, S. and M.Berg (2003) The Gold Standard: An Exploration of Evidence- Based Medicine and Standardization in Health Care. Philadelphia: Temple University Press. Wyatt, J. and J.Keen (2001) The new NHS Information Technology strategy, British Medical Journal 322:1378–9. FURTHER READING On strategy
136 STRATEGY, IMPLEMENTATION AND EVALUATION Andrews, K. (1980) The Concept of Corporate Strategy, 2nd edn. Homewood, IL: DowJones Irwin. Johnson, G. and K.Scholes (2000) Exploring Corporate Strategy. Englewood Cliffs: Prentice Hall. Liddell Hart, B.H. (1967) Strategy. New York: Basic Books. Mintzberg, H. (1994) The Rise and Fall of Strategic Planning. NewYork: Prentice Hall. Sanchez, R. and A.Heene (eds) (1997) Strategic Learning and Knowledge Management Chichester: John Wiley and Sons. Steiner, G. (1979) Strategic Planning. New York: Free Press. Treacy, M. and F.Wiersema (1994) The Discipline of Market Leaders. Reading, MA: Addison-Wesley. Tregoe, B. and J.Zimmerman (1980) Top Management Strategy. New York: Simon and Schuster.
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Health Information Management In al
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Contents List of illustrations vii
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Illustrations FIGURES 3.1 Medicatio
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Contributors Marc Berg is a physici
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Series preface In almost all Wester
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Acknowledgements I would like to th
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Chapter 1 Introduction In all Weste
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INTRODUCTION 3 touch upon the deplo
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INTRODUCTION 5 can draw upon to mai
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INTRODUCTION 7 Physician Order Entr
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Part I Starting points Understandin
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WAITING FOR GODOT 11 KEY TERMS ■
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WAITING FOR GODOT 13 Netherlands an
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WAITING FOR GODOT 15 facts to show
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WAITING FOR GODOT 17 (Lewinski-Corw
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WAITING FOR GODOT 19 In most cases,
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WAITING FOR GODOT 21 (Anonymous 191
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WAITING FOR GODOT 23 Because of the
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WAITING FOR GODOT 25 they simply sa
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WAITING FOR GODOT 27 expected. Stil
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WAITING FOR GODOT 29 organize their
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WAITING FOR GODOT 31 performance in
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WAITING FOR GODOT 33 different HIS
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WAITING FOR GODOT 35 CONCLUSION: TH
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WAITING FOR GODOT 37 assumption tha
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WAITING FOR GODOT 39 Anonymous (191
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WAITING FOR GODOT 41 Berg, M. (1997
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Chapter 3 Health care work and pati
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HEALTH CARE WORK AND INFORMATION SY
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THE CONTEXTUAL NATURE OF INFORMATIO
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Chapter 5 Meeting the challenge Int
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STARTING POINTS 81 ‘gender, race,
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STARTING POINTS 83 Now, imagine an
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Page 102 and 103: STARTING POINTS 87 Figure 5.2 Incre
Page 104 and 105: STARTING POINTS 89 already overflow
Page 106 and 107: STARTING POINTS 91 responsibilities
Page 108 and 109: STARTING POINTS 93 answer the quest
Page 110 and 111: STARTING POINTS 95 Kohn, L.T., J.M.
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Page 122 and 123: DESIGNING INTERACTIONS 107 Figure 6
Page 124 and 125: DESIGNING INTERACTIONS 109 ■ Figu
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Page 132 and 133: DESIGNING INTERACTIONS 117 Covell D
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STRATEGY, IMPLEMENTATION AND EVALUA
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Index accumulation 53-4, 61, 73-4,
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INDEX 223 contingent and emergent c
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INDEX 225 satisfaction 176 patient
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INDEX 227 support 164 technology de
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