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Contents Telektronikk - Telenor

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UNIT/SINTEF exchange probably<br />

choose to do the easier routine work<br />

(mostly administration work which<br />

usually requires more use of the phone)<br />

in the last part of the day. We also believe<br />

that many professors (who constitute<br />

a large part of the users connected to<br />

the exchange) are more involved with<br />

lecturing during the first part of the day.<br />

As expected there are much fewer telephone<br />

calls during weekends. The 24hour<br />

profile shows a similar tendency,<br />

but the peak occurs later and the profile<br />

is less influenced by normal working<br />

Table 1 Overview of the combinations studied<br />

a Group 3 covers traffic to the address groups 1, 2, 7, and 8 (“inexpensive calls”)<br />

b Group 2 covers traffic to the address groups 3, 5, and 6 (“more expensive calls”)<br />

hours. The calls are not as concentrated<br />

and regularly distributed as on weekdays.<br />

Figure 2 does not show the differences<br />

between address groups. In order to register<br />

this we make some more analysis by<br />

dividing all outgoing calls into 3 groups:<br />

Outgoing traffic Number of calls Traffic (Erlang) Call holding time<br />

Total 24-hour periods and week 24-hour periods and week mean, st.dev. and histograms<br />

profile profile<br />

mean and st.dev. per weekday busy hour (for each weekday)<br />

24-hour periods profile of no. time consistent busy hour<br />

call attempts<br />

no. manually set-up calls<br />

1) Local mean and st.dev. per weekday mean and st.dev. mean, st.dev. and histograms<br />

(within Trondheim) 24-hour periods profile (gr.3 a )<br />

2) Neighbouring counties mean and st.dev. per weekday mean and st.dev. mean, st.dev. and histograms<br />

24-hour periods profile (gr.3)<br />

3) Domestic long-distance<br />

Total mean and st.dev. per weekday mean and st.dev. mean, st.dev. and histograms<br />

24-hour periods profile (gr. 2 b )<br />

3a) Universities mean and st.dev. per weekday mean and st.dev. mean, st.dev. and histograms<br />

(for each university) (for each university)<br />

Universities, fax mean and st.dev. per weekday mean and st.dev. mean, st.dev. and histograms<br />

(for each university) (for each university)<br />

3b) Oslo - mean -<br />

3c) Oslo, neighb. counties - mean -<br />

4) International calls mean and st.dev. per weekday mean and st.dev. mean, st.dev. and histograms<br />

24-hour periods profile<br />

5) Mobile telephone mean and st.dev. per weekday mean and st.dev. mean, st.dev. and histograms<br />

24-hour periods profile (gr. 2)<br />

6) Paging meand and st.dev. per weekday mean and st.dev. mean, st.dev. and histograms<br />

24-hour periods profile (gr. 2)<br />

7) Special services mean and st.dev. per weekday mean and st.dev. mean, st.dev. and histograms<br />

24-hour periods profile (gr. 3)<br />

8) Toll-free numbers mean and st.dev. per weekday mean and st.dev. mean, st.dev. and histograms<br />

24-hour periods profile (gr. 3)<br />

Incoming traffic<br />

Total 24-hour periods profile of no. 24-hour periods profile -<br />

call attempts<br />

no. manual set-up call attempts<br />

121

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