RFP (Before Pre-Bid) - RISL - Government of Rajasthan

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RISL: RFP FOR SETTING UP OF VIDEO CONFERENCE SOLUTION IN RAJASTHAN (BEFORE PRE-BID)23-Aug-13Item No. - 15.3: Information/Outlets (I/O)ItemDescription ofRequirementType 1-port, Shuttered, White,with surface box for surfacemount applications,Category 6,TIA/EIA 568-b.2.1 CategoryMaterial ABS/PolycarbonateNo. of ports OneProtection ShuttersIdentification To be supplied with label forport identificationCompliance(Yes/No)Deviations, ifAnyPg. No. ofspecs attachedPackage-D: Service Management System at SHQ:Item No. - 16: Web-based service management systemItemMakeOfferedModelOfferedUsersAssetManagementPerformanceTrackingAutomatedHelp DeskProceduresCustomerManagementTicketManagementAutomatedEmailNotificationsEmail Ticketoriginationand updatingAccessKnowledgeBaseDescription of RequirementMinimum 5 users.Manage VC hardware and software assets andtheir client assignment.Track performance of video conference solutionwith built-in, customizable dashboard reporting.Ability to set the procedure for each step of theticket process from origin, escalation andresolution till closure to ensure consistent service.Manage Help Desk and Ticketing process formultiple customers. Allow to assign faults/job toservice engineers.Manage, track, and automate service requestsfrom easy-to-use Web-based console.Send trouble ticket emails when ticket is opened,escalated, updated or closed. Control who getsemail ticket notifications and the text of themessage to each party.Technicians or customers can open and updatetickets by sending an email to the Web Help Desksystem. WHD system then takes predefined actionbased on the email content.Provide dynamic, real-time access through virtuallyany WebKit-enabled mobile device such asMicrosoft® Windows Mobile®, RIM® Blackberry®,and Apple® iPhone® devices.Reduce service requests by creating an easy-touse,self-service knowledge base for end users.Compliance(Yes/No)Deviations, ifAnyPg. No.of specsattachedSeal & Signature of the Auth. Sign. Page 101 of 147
RISL: RFP FOR SETTING UP OF VIDEO CONFERENCE SOLUTION IN RAJASTHAN (BEFORE PRE-BID)23-Aug-13ItemReportingOthersDescription of RequirementUser defined reporting of SLA, Trouble Ticketresponse and resolution time, service availability,MIS etcThe supplier shall configure the software anddemonstrate the usage of the software to RISLteam.Compliance(Yes/No)Deviations, ifAnyPg. No.of specsattachedItem No. - 17: Server at SHQ for User/service ManagementItemDescription of RequirementMakeOfferedModelOfferedProcessor Server should be configured with one eight core E5-26702.6Ghz or higher Processor and scalable up to 2Processors in the same enclosureL3 Cache 20 MBChipset Intel C600 series chipsetMemory Server should be configured with 64 GB of ECC DDR3Memory and scalable up to 384GB memoryDIMM Slots Server should support 24 DIMM Slots memoryconfigurationsMemory Server Memory should support ECC, Chipkill, memoryPropertyHard DiskDrivesRAIDControllerRAIDControllerOptical DriveGraphicsControllerGigabitEthernetPortsStorageConnectivityPCI Slotsmirroring and memory sparing.Server should be configured with 5 * 600GB 10K SAS6Gbps 2.5in Slim-HS HDD scalable up to 16 drives.Server should support intermix of SAS & SATA.Integrated hardware RAID controller and should supporthardware RAID 0, 1, 5, 10 with 512MB cache.Server should support seamless up gradation of Raidcontroller from basic hardware RAID 0, 1, 10 functionalityto Raid 5, 6, 60 along with optional battery backed cacheupgrade of 512MB or 1GB Flash in order to help any timeupgrade without changing the controller and zero dataloss.Server should be configured with single DVD-RW drive16MB MemoryServer should be configured with four Gigabit EthernetportsServer should be configured with 2 Number of 8GbpsFiber Channel adapters to connect to external storage.Server should be configured with 3 Number of PCIe slotsscalable up to 5 PCIe slots with dual processorconfiguration.Ports Server should support 6 Number of external USB 2.0ports as well as 2 number of Internal USB ports forinstallation of Hypervisor key and internal tape support,also should support two Video ports and an EthernetManagement portSeal & Signature of the Auth. Sign. Page 102 of 147Compliance (Yes/No)Deviations,if AnyPg. No.of specsattached
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RFP (Before Pre-Bid) - RISL - Government of Rajasthan

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