RFP (Before Pre-Bid) - RISL - Government of Rajasthan

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RISL: RFP FOR SETTING UP OF VIDEO CONFERENCE SOLUTION IN RAJASTHAN (BEFORE PRE-BID)23-Aug-13reports related to IT infrastructure directly from the call center vendor for the purpose ofpayments.The helpdesk support (Call Centre) will also provide telephonic support to VC users. Itshall be the responsibility of the bidder to train the call center personnel in the operationsof the VC solution so that they are able to provide telephonic support and facilitation tothe users effectively.d) Others1) For successful commissioning of the project, the bidder, from the date of work order,shall deploy and designate one resource at SHQ as VC Solution Manager who willbe the single point of contact (SPOC) for RISL/ DoIT&C throughout this project.Bidder shall provide the contact numbers, e-mail id and other relevant details of theSPOC to RISL/ DoIT&C.2) Apart from the SPOC, the Bidder shall depute minimum two qualified VC serviceengineers on-site at SHQ for providing various services. The VC Engineers shouldbe equipped with computers/laptops and mobile phones/telephones at the cost ofthe bidder. RISL shall provide space and furniture for seating the Engineers.3) The VC solution manager and VC service engineers should meet the qualificationcriteria as per Annexure-3.4.1.6 Project HandoverIt shall include (but not be limited to) the following:a) Submission of documents as per Sl. 4.1.4 of RFP or defined elsewhere in RFP,b) Handover of inventory deployed to DoIT&C/RISL/Authorized representative oragency.4.2. Major Roles & Responsibilities of RISL/ DoIT&CThe role of RISL/ DoIT&C in the successful implementation of the solution includesdischarging the following responsibilities:a) Review and approve the implementation plan and other reports as submitted by theselected bidder,b) To coordinate with other government departments and agencies,c) Help in co-ordination with the RSDC Operator and other stakeholders of the project,d) Provide requisite infrastructure required for implementation of video conferencesolution at project location,e) To conduct review meetings at defined regular intervals to monitor the overallprogress of the project,Seal & Signature of the Auth. Sign. Page 25 of 147
RISL: RFP FOR SETTING UP OF VIDEO CONFERENCE SOLUTION IN RAJASTHAN (BEFORE PRE-BID)23-Aug-13f) Any other help/ assistance/ co-ordination required for the successful implementationand operations of the work/ project.g) To provide space and furniture for seating the VC engineers in RISL.4.3. Project Deliverables, Milestones & Time ScheduleThe milestones, deliverables and time schedule for the implementation of RajasthanVideo Conference project shall be as follows:-a) The time specified for delivery and other activities as mentioned in the table belowshall be deemed to be the essence of the contract and the successful bidder shallarrange supplies and provide the required services within the specified period.b) It should be noted that any delay in the project timelines shall attract LiquidatedDamages to the selected bidderc) T is the event marking RISL signing the agreement with the successful bidder(including the submission of the required PSD), who is also called the SystemIntegrator (SI).Table 4.3: Project Deliverables and Time ScheduleSl.No.MilestoneRFPRef.1 Project Kick-Off As perRFP2 Go-Live Sl. No.4.1.2Project DeliverablesEvent: Project Kick-off MeetingDeliverable: Project ImplementationPlan (X1)X2:1) Details of inventory includinghardware and software locationwisealong with serial number,product ID, licenses, part code etc.(X2.1)2) Installation & commissioningcertificates of allequipment’s/software supplied.(X2.2)3) Compliance certificates forspecifications of hardware andsoftware supplied. (X2.3)4) Installation, configuration andintegration settings of all theinstalled components of VCsolution deployed at SHQ. (X2.4)Time ScheduleT + 145 DaysSeal & Signature of the Auth. Sign. Page 26 of 147
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RFP (Before Pre-Bid) - RISL - Government of Rajasthan

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