DataKeeper for Windows All Documentation - SIOS

System Event Log - Create Mirror Failed in the GUISuggested ActionThe DataKeeper GUI uses the server Login ID and Password; therefore, the User Name and Password usedto log in to the servers themselves must be the same on each server and must have administrator privileges.System Event Log - Create Mirror Failed in the GUIError/MessageCreate Mirror Failed in the GUI.DescriptionThis can result if a vmms.exe program is holding on to volume and preventing SteelEye DataKeeperfrom locking it.Unable to Determine Previous Install PathInstallation - Fatal Error: Unable to Determine Previous Install PathError/MessageFatal Error: Unable to determine previous install path. DataKeeper cannot be uninstalled or reinstalled.DescriptionWhen performing a "Repair" or "Uninstall" of DataKeeper, the "ExtMirrBase" value is missing in theinstallation path of DataKeeper in the registry underHKLM\System\CurrentControlSet\Control\Session Manager\Environment.Suggested ActionPerform one of the following:• Under the Environment key, create "ExtMirrBase" as a REG_SZ and set the value to theDataKeeper installation path (i.e. C:\Program Files(x86)\SteelEye\DataKeeper for x64, orC:\ProgramFiles\ Steeleye\DataKeeper for x86).• To force InstallShield to perform a new install of DataKeeper, delete the following registry key:HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{B00365F8-E4E0-11D5-8323-0050DA240D61}.This should be the installation key created by InstallShield for the DataKeeper v7.1.0 product.User Interface - Failed to Create MirrorUser Interface - Failed to Create Mirror, Event ID 137Error/MessageDataKeeper for Windows Technical DocumentationPage 166