SACS Compliance Certification Report (PDF) - South Florida State ...

Table 3.8.1-2: Student Opinion Survey – Satisfaction with College Services for Those Who Have Used This ServiceLibrary/learning resources center facilitiesand servicesSFCC National Norm200720084.234.334.264.262010 4.25 4.25Other CampusesBecause the Graduate Satisfaction Survey does not yield specific data by campus, in fall 2009, a SFCCLibrary Services survey was distributed at the DeSoto and Hardee campuses and the Lake Placid Centerto determine the use and awareness of the libraries at these sites. Table 3.8.1-3 shows an overallfavorable view of the library. The SFCC library staff is proactive in the approach to providing appropriateservices to its users. Therefore, the need for more publication of the library's services and resources wasidentified, and plans for improvement were developed for implementation in 2010.The first step to improve awareness of library services with students was to make faculty aware of thenumerous services available to support their classroom work. During the college's fall 2010 WelcomeBack academic year kickoff, the library staff spoke with faculty and staff on the DeSoto andHardee campuses and the Lake Placid center. Department chairs were enlisted to work with adjuncts andbetter inform the adjuncts of library services and facilities. The library staff conducted an e-mailcampaign to inform and remind faculty of library services and to request library orientation orinformation sessions in the classrooms through direct contact with students.The librarians attended other campuses to present instruction as requested by faculty and to delivermaterials and supplies. Libary services training was conducted using CCLA training and a number of staffwere certified on basic library tasks so that more efficient services could be delivered with confidence tostudents who request them. More visible signage was placed at some sites at the other campuses.Additional information about library instruction is available in Comprehensive Standard 3.8.2.Survey-- GeneralTable 3.8.1-3: SFCC Other Campuses Library ServicesStaff is always available toassist meThere are sufficient printmaterials to complete myassignmentsMaterials needed are alwaysavailable for checkoutLibrary hours of operation areconvenientThere is a computer availablefor me to use when I visit thelibraryStrongly Agree Disagree StronglyAgreeDisagreeNot Applicable35% 40.7% 4.4% 0.5% 19.8%38% 34.6% 4.4% 0.5% 21.4%31% 36.5% 5.0% 0.0% 26.5%37% 37.7% 1.1% 0.5% 24.0%34% 33.1% 7.2% 1.7% 23.2%Library services have a substantial online presence at SFCC. Many library services can be accessed fromthe SFCC Web site. From the Web site, students, staff, faculty, and public may access listings of allservices available and learn how to access the services. Information and help is available through linksto helpdesks and Ask A Librarian. Facilities are described and information about the SFCC Librarylocations may be found at the site. Students and faculty may search databases, card catalog, and otherFlorida libraries through links. The Web site also provides links to numerous other libraries andassociated services. Links to newspapers and news services complete the fully developed offerings.Some services may be accessed only by log in using a valid SFCC identification. In fall 2010, ease ofaccess was improved through the launch of Panther Central, the College portal.South Florida Community College Page 143 / 202The availability of information services through the library page may be, in fact, part of the reason forthe apparent lack of awareness of library services. Students access many library services without ever