SACS Compliance Certification Report (PDF) - South Florida State ...

Educational Support APA 2008-09 APA 2009-10Evidence of ImprovementA sample set of APAs are attached to demonstrate evidence of the assessment cycle resulting inimprovement efforts by administrative support units.Administrative SupportUnitArts and SciencesBusiness OfficeCurriculum SupportDeSoto CampusHonors ProgramHuman ResourcesInstitutionalEffectivenessInformationTechnologyPhysical PlantMaintenanceRisk ManagementAPA 2008-09 APA 2009-10N/A3.3.1.3 Educational Support ServicesEleven college units have been designated as educational support units. These are Adult Education,Advising and Counseling, Athletics, Career Center, eLearning, Financial Aid, Library Services, Registrationand Records, Student Activities, Testing Center, and the Tutoring and Learning Center.Identifying OutcomesSFCC identifies and assesses outcomes for the educational support services using the broad, systematic,and continuous institutional effectiveness processes described in Core Requirement 2.5. Each designatededucational support unit plans, delivers, and assesses unit outcomes using the electronic AdministrativeProgram Assessment (APA) format.Outcomes AchievementAll educational support units annually review the unit mission and outcomes, engage in analysis of theirperformance, and report their findings. During the annual review, staff members carefully considerwhether outcomes have been successfully met and, if needed, will identify modifications to existingperformance, outcomes, or practices. Action plans for improvement are implemented based upon theassessment findings. When appropriate, improvement activities will be included in the Unit Action Plan(UAP). In all cases, assessment results are used to support and enhance student learning and supportservices.After the APA documentation for the educational support unit is completed, it is reviewed by theAdministrative Assessment Review Committee. The subcommittee uses an audit tracking sheet tomonitor the successful completion of each component of the APA process. Members of the programreview subcommittee have also been instrumental in assisting units in writing and assessment ofprogram outcomes. If needed, the committee makes recommendations for improvements to the APAprocess to the President’s Council.Evidence of ImprovementA two-year sample set of APAs from educational support service units provides evidence of theassessment cycle resulting in improvement efforts by educational support units.South Florida Community College Page 82 / 202