2007-08 - Aditya Birla Nuvo, Ltd

SHAREHOLDER INFORMATION12. Share Transfer System : Share transfers in physical form are registered normally within 2-3days from the date of receipt, provided that the documents arecomplete in all respects.Investor Relations & Finance Committee of the Board considers andapproves transfer above 5,000 shares under one transfer deed.Further, certain officers of the Company have been authorised toapprove transfers upto 5,000 shares under one transfer deed.The total number of shares transferred in physical form during theyear was 81,981(Previous Year 89,010). Majority of transfers werecompleted within 2-3 days from the date of receipt.2007-08 2006-07Transfer No. of No. of % Cumulative No. of No. of % CumulativePeriod Transfers Shares Total Transfers Shares Total(in days) % %1 - 5 1,849 66,000 82.28 82.28 1,857 74,514 83.39 83.396 - 10 173 3,816 7.70 89.98 89 2,205 4.00 87.3911 - 15 19 592 0.85 90.83 33 1,812 1.48 88.8716 - 20 53 1,636 2.36 93.19 87 3,347 3.90 92.7721 - 30 153 9,937 6.81 100.00 161 7,132 7.23 100.0030 and above — — — — — — —TOTAL 2,247 81,981 100.00 — 2,227 89,010 100.00 —Number of pending Share Transfers as on : 9 transfer cases in respect of 838 shares were pending31.03.2008 as notices were sent to sellers due to mismatch of theirsignatures. These transfers have since been cleared.13. Investor Services:(a) The Share Department of the Company has been accredited with ISO 9001:2000 Certification forproviding Investor and Secretarial Services by KPMG, Quality Registrar, Mumbai, with effect fromAugust 24, 2007, for a further period of three years. This Certification testifies to the standards thatthe Company’s Investor Services has achieved in complying with statutory and regulatoryrequirements and redressing investor grievances.(b) Complaints received during the year:Nature of Complaints 2007-08 2006-07Received Cleared Received Cleared1. Relating to Transfer, Transmission, etc. 1 1 — —2. Dividend, Interest, Redemption, etc. 4 4 15 153. Annual Report 3 3 1 14. Demat – Remat 11 11 4 45. Rights Issue related 804 897 954 8536. Others 6 6 10 10Total 829 922 984 883(c) Legal proceedings on share transfer issues, if any: There are no major legal proceedings relating totransfer of shares.(49)