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Fax problemsConditionSuggested solutionsConditionThe machine is notworking, there is nodisplay and thebuttons are notworking.No dial tonesounds.The numbersstored in memorydo not dialcorrectly.The original doesnot feed into themachine.Suggested solutions• Unplug the power cord and plug it in again.• Ensure that there is power being supplied tothe electrical outlet.• Check that the phone line is properlyconnected.• Check that the phone socket on the wall isworking by plugging in another phone.Make sure that the numbers are stored inmemory correctly. Print a Fax Phone Book.(Page 6.6)• Make sure that the paper is not wrinkled andyou are inserting it in correctly. Check thatthe original is the right size, not too thick orthin.• Make sure that the DADF is firmly closed.• The DADF rubber pad may need to bereplaced. Contact a service representative.The machine dialsa number, but theconnection with theother fax machinefails.Faxes do not storein memory.Blank areasappear at thebottom of eachpage or on otherpages, with a smallstrip of text at thetop.Common Windows problemsConditionThe other fax machine may be turned off, outof paper, or cannot answer incoming calls.Speak with the other machine operator and askher/him to solve out the problem.There may not be enough memory space tostore the fax. If the display shows the lowmemory message, delete any faxes you nolonger need from the memory and then try tostore the fax again. Please call for service.You may have chosen the wrong papersettings in the user option setting. For detailsabout paper settings. (Page 4.8)Suggested solutionsFaxes are notreceivedautomatically.The machine doesnot send.• The receiving mode should be set to Fax.• Make sure that there is paper in the tray.• Check to see if the display shows any errormessage. If it does, clear the problem.• Make sure that the original is loaded in theDADF or on the scanner glass.• Check the fax machine you are sending to,to see if it can receive your fax.“File in Use”message appearsduring installation.“Error Writing toLPTx” messageappears.Exit all software applications. Remove allsoftware from the StartUp Group, then restartWindows. Reinstall the printer driver.• Ensure that the cables are connectedcorrectly and the machine is on.• If bi-directional communication is not turnedon in the driver, it will also cause thismessage.The incoming faxhas blank spacesor is of poor quality.Stretched wordsappear on anincoming fax.There are lines onthe originals yousent.• The fax machine sending you the fax may befaulty.• A noisy phone line can cause line errors.• Check your machine by making a copy.• The toner cartridge may be empty. Replacethe toner cartridge, referring to page 10.3.The fax machine sending the fax had atemporary document jam.Check your scan unit for marks and clean it.(Page 10.2)“GeneralProtection Fault”,“Exception OE”,“Spool32”, or“Illegal Operation”messages appear.“Fail To Print”, “Aprinter timeouterror occurred.”messages appear.Close all other applications, reboot Windowsand try printing again.These messages may appear during printing.Just keep waiting until the machine finishesprinting. If the message appears in standbymode or after printing has been completed,check the connection and/or whether an errorhas occurred.NoteRefer to Microsoft Windows 98/Me/NT 4.0/2000/XP/2003 User’sGuide that came with your PC for further information onWindows error messages.11.20