Business Chief USA February 2019
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FINTECH<br />
Agile<br />
Lean<br />
139<br />
the communities where we operate.”<br />
Digitization is shaking up industries<br />
across the globe, and it seems the<br />
insurance and financial services sectors<br />
are no exception. Recognizing that its<br />
business is information-centric and<br />
reliant on IT, Nationwide has embarked<br />
on a root-and-branch digital transformation<br />
to ensure it can continue to deliver<br />
a world-class customer experience for<br />
years to come. “The products that we<br />
create are all information-based; they’re<br />
not products that you can touch and feel,”<br />
observes Vasudeva. “IT is the manufac-<br />
DevOps<br />
Continuous learning<br />
turing arm of any financial services and<br />
insurance company. Our Board and our<br />
senior leadership recognized this a long<br />
time ago and, ever since, we have been<br />
on a journey to build a globally competitive<br />
IT capability inside Nationwide.”<br />
www.businesschief.com
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