Business Chief USA February 2019
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WAREHOUSING EDUCATION AND RESEARCH COUNCIL<br />
THE EXPLOSIVE GROWTH<br />
OF E-COMMERCE IS MAKING<br />
IT HARDER AND HARDER FOR<br />
DISTRIBUTION MANAGER<br />
TO PROVIDE EFFICIENT<br />
AND TIMELY PROCESSING,<br />
HANDLING, FULFILLMENT<br />
AND DELIVERY OF ORDERS<br />
192<br />
September 2018 CBRE report projects<br />
A<br />
that U.S. warehouses will need 452,000<br />
more workers this year and next to<br />
handle soaring volumes of e-commerce shipments.<br />
Meanwhile, online buyers’ expectations<br />
for fast, low-cost, perfect service are raising the<br />
competitive bar. The need to measure performance<br />
both internally and against other companies<br />
will only grow.<br />
This reality makes an annual benchmarking study<br />
conducted by the Warehousing Education and<br />
Research Council (WERC) all the more valuable.<br />
Now in its 15th year, the “DC Measures” study polls<br />
warehouses and DCs on their performance on<br />
35 operational metrics, or key performance<br />
indicators (KPIs). The metrics are grouped<br />
into five sets: customer, operational, financial,<br />
capacity/quality, and employee/labor.<br />
The study aims to identify which metrics are<br />
important to warehousing professionals as well<br />
FEBRUARY <strong>2019</strong>
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