Communications Regulatory Authority

The verification based on final data relating to the first six months when the
offer was on sale is currently being carried out.
Lastly, mention should be made of the peculiar problems arisen from the analysis of the
price terms set for the fixed-to-mobile traffic in connection with offers intended both for
residential users – “Teleconomy famiglia” – and for business users – “Teleconomy one
office”. By an additional monthly charge both allow to use a given number of traffic
minutes towards selected numbers belonging to the same mobile operator, while
charging specific rates to the rest of the traffic, to be intended both as traffic exceeding
the minute ceiling set in the offer, and as traffic towards mobile operators different from
the selected one.
In some cases AGCOM’s action revealed a price discriminatory practice applied
by Telecom Italia with respect to some operators, and the existence of criticalities
relating to special discounts, with regard to the replicability of rates fixed for the call
minutes spent within given ceilings.
With respect to these offers, given the special tariff structure not generally
allowing to calculate with sufficient exactness, on the basis of ex-ante assumptions, the
traffic shares achieved within and outside the ceiling, AGCOM deemed it necessary to
start an appropriate monitoring of offer consumption in order to carry out precise
verifications based on data submitted by Telecom Italia at regular intervals as to
subscribers’ actual consumption.
The same considerations hold for the verifications carried out with regard to
international traffic discount terms, offered by Telecom Italia through special options
applicable to several offers, the so-called “package offers”.
In more general terms, in the light of recent preliminary assessment
investigations and of a well-established experience, AGCOM confirmed the need to
monitor the actual trend of consumption involving offers launched on the market by
Telecom Italia, a need which had already emerged in the past and has become even
more relevant in time.
This aims at identifying any possible critical aspects that might arise following
changes in consumers’ behaviours driven by the special nature of offers, also in view of
the special structure of the proposed offers, which more and more frequently involve the
possibility to choose complex pricing and discount lines on which the ex-ante analysis
might prove insufficient.
In carrying out its supervisory action, AGCOM also constantly monitors
Telecom Italia’s compliance with AGCOM’s guidelines on the non-sale of offers, as
well as any non-submission of the required information.
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