Communications Regulatory Authority

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FASTWEB FASTWEB MEDITERRANEA GRAPES NETWORK SERVICES H3G NOICOM TIM TELE2 ITALIA TELECOM ITALIA TELECOM ITALIA MEDIA TISCALI VODAFONE VOXTEL WIND TELECOMUNICAZIONI OTHER OPERATORS Source: data processed by AGCOM Table 2.18. Types and number of complaints handled by UGS with regard to unwanted services Operator Unwanted service Complaints processed in the year 2005 ALBACOM Carrier Pre-Selection (CPS) and ADSL 14 MINOR OPERATORS CPS and other services 19 ELITEL-ELINET CPS 57 EUTELIA CPS 12 FASTWEB Pay-tv; changes to rates, 8 FASTWEB CPS 1 FASTWEB Local loop unbundling (separation from Telecom) 14 and fixed-number portability H3G Mobile phone services 2 (ringtones, logos, etc.) TELE 2 ADSL 4 TELE 2 CPS 94 TELECOM ITALIA ADSL and broadband 140 services activation TELECOM ITALIA CPS discontinuance 15 TELECOM ITALIA Unwanted 102 tariff packages TELECOM ITALIA Various fixed-line services 217 (answering service, 4-star, telephone sets, etc.) TELECOM ITALIA ADSL and broadband services 8 TIM Mobile phone services 27 (ringtones, logos, etc.) TISCALI CPS 7 VODAFONE Mobile phone services 11 (ringtones, logos, etc.) WIND ADSL and broadband services 18 200
WIND CPS 173 WIND Unwanted tariff packages 36 and fixed-line services WIND Mobile phone services 15 (ringtones, logos, etc.) WIND Local loop unbundling (unwanted 91 separation from Telecom) Source: data processed by AGCOM The following chart shows complaints relating to the activation of unwanted services, broken down according to different operators. Figure 2.5. Number of complaints relating to the activation of unwanted services, broken down per operator TELECOM ITALIA WIND TELE 2 ELITEL-ELINET TIM FASTWEB OTHER MINOR OPERATORS ALBACOM EUTELIA VODAFONE TELECOM ITALIA MEDIA TISCALI H3G Source: data processed by AGCOM 1 10 100 1,000 10,000 AGCOM’s work is carried out within a well-established regulatory framework aimed both at guaranteeing competition and at protecting users, in the wake of European directives. At times these targets can even seem to be in conflict between them, as is the 201
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Communications Regulatory Authority
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1. THE COMMUNICATIONS SYSTEM IN THE
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But the fixed-mobile convergence is
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generation networks also make possi
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not only from the companies mention
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Figure 1.2. World telecommunication
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Figure 1.4. Hot spots in the world
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nine regions where it has concentra
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video channels, over 600 video-on-d
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Also with reference to the offering
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1.9.), the total number of broadban
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The supply of these services has al
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offered. In particular, an increasi
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Nelonen, Nokia, TeliaSonera, and YL
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• the purchase of Meteor, an Iris
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confirmed as the leading country in
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1.1.2. Audiovisuals The world telev
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On the other hand, satellite operat
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The structure of the national telev
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having the availability, on an excl
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Figure 1.16. Western Europe: breakd
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It is interesting to note that the
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undergo further acceleration in 200
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1.2. ITALY 1.2.1. Telecommunication
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Figure 2.4. Trend of consumer price
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The shift of traffic to mobile serv
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is a significant part of the consum
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Secondly, there has been an increas
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- “Smart” services characterise
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The growth did not live up to expec
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AGCOM’s regulatory intervention c
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Table 1.5. Market shares in mobile
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TV services might become the next k
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connections in the Italian market a
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mobility), as an alternative to oth
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DFREE Rete 4 Italia 1 Sport Italia
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Table 1.9. Resources breakdown of t
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In 2005, RTI holds a market share o
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Table 1.13. Audience of main nation
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Until now, such investments have be
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From the viewpoint of the economic
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The readers of this product are mos
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Table 1.20. Monti Group (Poligrafic
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TABLE 1 DAILY NEWSPAPERS: NATIONWID
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Il Centro Campanile Nuovo a r.l. Fi
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La Gazzetta di Taranto Società P.a
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Piccola s.c.r.l. Ore 12 Centro Stam
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L'avvisatore Marittimo L'avvisatore
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Messaggero del Lunedì Editoriale F
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Leggo Sigma Editoriale s.p.a. 154,1
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La Gazzetta di Lecce Società P.a.
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Table 1.23. Advertising investments
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eached 3%. Television stands out as
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Table 1.30. Percentage breakdown of
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Table 1.33. Percentage breakdown of
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Surcharged services By decree of th
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2. ACTIONS UNDERTAKEN BY AGCOM 113
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electronic communications networks
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an 1PC-4.75% reduction restriction
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Markets for fixed calls over the pu
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AGCOM confirmed the position set fo
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eference offers relating to the 200
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With this measure AGCOM has then re
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data for the purpose of assembling
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termination on single mobile networ
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when foreign mobile operators’ us
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analyzing any possible regulatory o
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calculation, with regard to 2003 an
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The same supervisory action was car
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price-cap system on these services,
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Fixed-to-mobile (retention) -19.2 -
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up in cutting rates at that time, a
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according to the termination operat
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Rate ceiling supplement for the pro
Page 149 and 150: handset use restrictions when the S
Page 151 and 152: Mobile television services In 2005,
Page 153 and 154: undertakings with a significant mar
Page 155 and 156: Resolution no. 11/06/CIR allows VoI
Page 157 and 158: message advertising of the rate cha
Page 159 and 160: TELECOM ITALIA/VODAFONE Pending INF
Page 161 and 162: order areas and entering into the r
Page 163 and 164: After describing digital terrestria
Page 165 and 166: The first activity implemented by t
Page 167 and 168: and rights, and of a person’s dig
Page 169 and 170: Provisions relating to dominant pos
Page 171 and 172: In order to make the above-mentione
Page 173 and 174: In this context, AGCOM issued 7 ord
Page 175 and 176: subscribers without necessarily imp
Page 177 and 178: In this connection it should be hig
Page 179 and 180: LA7 TELEVISIONI s.p.a. La7 terr. 55
Page 181 and 182: March 2000, which regulates the iss
Page 183 and 184: technical restrictions for the need
Page 185 and 186: Misleading advertising Under articl
Page 187 and 188: AGCOM also explained that the absol
Page 189 and 190: The third area relating to children
Page 191 and 192: - 5 were due to the breach of artic
Page 193 and 194: Publishing Sound and/or television
Page 195 and 196: 2.11. RELATIONS WITH CONSUMERS AND
Page 197 and 198: AGCOM enacted regulations for the s
Page 199: Activation of unwanted services 1,0
Page 203 and 204: As a matter of fact, the high numbe
Page 205 and 206: stage hearings resulted in 43 petit
Page 207 and 208: virtue of the provisions under arti
Page 209 and 210: With Resolution no. 417/04/CONS set
Page 211 and 212: In the timeframe between 1 May 2005
Page 213 and 214: In 2 of the latter cases the insert
Page 215 and 216: 3. AGCOM’S INSTITUTIONAL RELATION
Page 217 and 218: First of all, the year 2005 registe
Page 219 and 220: ears witness to the appreciation of
Page 221 and 222: Audiovisuals As for the audiovisual
Page 223 and 224: audiovisual and telecommunications
Page 225 and 226: Administrations, diplomatic represe
Page 227 and 228: Around 60 inspection union document
Page 229 and 230: systems C/7069 Acquisition of a cor
Page 231 and 232: adio broadcasting system s.c.r.l. C
Page 233 and 234: is even more appropriate in the cur
Page 235 and 236: The delegation concerning the prote
Page 237 and 238: Table 3.3. Implementation of the de
Page 239 and 240: with the associations of reference
Page 241 and 242: During 2005, the Special Unit also
Page 243 and 244: 4. Governance structure 243
Page 245 and 246: Figure 4.1 4.1. AGCOM’s governing
Page 247 and 248: President’s Cabinet Guido Stazi D
Page 249 and 250: with the institutional actions to s
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achievement of the objectives set b
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for conflict of interests), € 22,
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in the economic, legal, sociologica
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Measures to guarantee rights of end
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DECT .............Digital Enhanced
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MVAS .............Mobile Value Adde
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