Communications Regulatory Authority

2.10 THE REGISTER OF COMMUNICATIONS OPERATORS AND THE
INFORMATIVA ECONOMICA DI SISTEMA (A MEDIA &
COMMUNICATIONS INDUSTRY DATABASE)
In order to lay special emphasis on the work of the Register of Communications
Operators (ROC), in 2005 AGCOM’s Council adopted some management tools which
significantly helped increase the quality of the service provided to users.
Among such tools mention should be made of a permanent call centre, on duty all
working days from 10:00 a.m. to 12:00 a.m., offering users an effective interface aimed
at supplying all useful information on the specific matter.
Moreover, in order to meet users’ needs especially as regards methods to fill in
the Register application forms, the relevant section of AGCOM’s website was totally
updated and is now more functional, so that it is possible to fill in different forms by
following a guided path which leads users through special information windows.
In the light of a relevant increase in registration applications, the adoption of new
management tools helped shorten significantly the processing time required to carry out
the registration procedure, which – with the exception of cases requiring either
supplements or corrections of the documents submitted – currently ends within the 660day
deadline as set out in article 19 of Resolution no. 236/01/CONS setting forth
“regulations for the organisation and keeping of the Register of Communications
Operators”.
To date, 13,927 undertakings have been registered, accounting for a 33%
increase compared to the previous year.
In the following figure registered undertakings are broken down per industry
type. Most registered undertakings are publishing firms, which account for 64% of the
total number of businesses, though this value has decreased approximately by 5%
compared to 2004.
Figure 2.2. Undertakings registered in the Roc, broken down per industry type (%)
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