Communications Regulatory Authority

More documents

Recommendations

Info

FASTWEB FASTWEB MEDITERRANEA GRAPES NETWORK SERVICES H3G NOICOM TIM TELE2 ITALIA TELECOM ITALIA TELECOM ITALIA MEDIA TISCALI VODAFONE VOXTEL WIND TELECOMUNICAZIONI OTHER OPERATORS Source: data processed by AGCOM Table 2.18. Types and number of complaints handled by UGS with regard to unwanted services Operator Unwanted service Complaints processed in the year 2005 ALBACOM Carrier Pre-Selection (CPS) and ADSL 14 MINOR OPERATORS CPS and other services 19 ELITEL-ELINET CPS 57 EUTELIA CPS 12 FASTWEB Pay-tv; changes to rates, 8 FASTWEB CPS 1 FASTWEB Local loop unbundling (separation from Telecom) 14 and fixed-number portability H3G Mobile phone services 2 (ringtones, logos, etc.) TELE 2 ADSL 4 TELE 2 CPS 94 TELECOM ITALIA ADSL and broadband 140 services activation TELECOM ITALIA CPS discontinuance 15 TELECOM ITALIA Unwanted 102 tariff packages TELECOM ITALIA Various fixed-line services 217 (answering service, 4-star, telephone sets, etc.) TELECOM ITALIA ADSL and broadband services 8 TIM Mobile phone services 27 (ringtones, logos, etc.) TISCALI CPS 7 VODAFONE Mobile phone services 11 (ringtones, logos, etc.) WIND ADSL and broadband services 18 200
WIND CPS 173 WIND Unwanted tariff packages 36 and fixed-line services WIND Mobile phone services 15 (ringtones, logos, etc.) WIND Local loop unbundling (unwanted 91 separation from Telecom) Source: data processed by AGCOM The following chart shows complaints relating to the activation of unwanted services, broken down according to different operators. Figure 2.5. Number of complaints relating to the activation of unwanted services, broken down per operator TELECOM ITALIA WIND TELE 2 ELITEL-ELINET TIM FASTWEB OTHER MINOR OPERATORS ALBACOM EUTELIA VODAFONE TELECOM ITALIA MEDIA TISCALI H3G Source: data processed by AGCOM 1 10 100 1,000 10,000 AGCOM’s work is carried out within a well-established regulatory framework aimed both at guaranteeing competition and at protecting users, in the wake of European directives. At times these targets can even seem to be in conflict between them, as is the 201
Page 1 and 2:
Communications Regulatory Authority
Page 3 and 4:
1. THE COMMUNICATIONS SYSTEM IN THE
Page 5 and 6:
But the fixed-mobile convergence is
Page 7 and 8:
generation networks also make possi
Page 9 and 10:
not only from the companies mention
Page 11 and 12:
Figure 1.2. World telecommunication
Page 13 and 14:
Figure 1.4. Hot spots in the world
Page 15 and 16:
nine regions where it has concentra
Page 17 and 18:
video channels, over 600 video-on-d
Page 19 and 20:
Also with reference to the offering
Page 21 and 22:
1.9.), the total number of broadban
Page 23 and 24:
The supply of these services has al
Page 25 and 26:
offered. In particular, an increasi
Page 27 and 28:
Nelonen, Nokia, TeliaSonera, and YL
Page 29 and 30:
• the purchase of Meteor, an Iris
Page 31 and 32:
confirmed as the leading country in
Page 33 and 34:
1.1.2. Audiovisuals The world telev
Page 35 and 36:
On the other hand, satellite operat
Page 37 and 38:
The structure of the national telev
Page 39 and 40:
having the availability, on an excl
Page 41 and 42:
Figure 1.16. Western Europe: breakd
Page 43 and 44:
It is interesting to note that the
Page 45 and 46:
undergo further acceleration in 200
Page 47 and 48:
1.2. ITALY 1.2.1. Telecommunication
Page 49 and 50:
Figure 2.4. Trend of consumer price
Page 51 and 52:
The shift of traffic to mobile serv
Page 53 and 54:
is a significant part of the consum
Page 55 and 56:
Secondly, there has been an increas
Page 57 and 58:
- “Smart” services characterise
Page 59 and 60:
The growth did not live up to expec
Page 61 and 62:
AGCOM’s regulatory intervention c
Page 63 and 64:
Table 1.5. Market shares in mobile
Page 65 and 66:
TV services might become the next k
Page 67 and 68:
connections in the Italian market a
Page 69 and 70:
mobility), as an alternative to oth
Page 71 and 72:
DFREE Rete 4 Italia 1 Sport Italia
Page 73 and 74:
Table 1.9. Resources breakdown of t
Page 75 and 76:
In 2005, RTI holds a market share o
Page 77 and 78:
Table 1.13. Audience of main nation
Page 79 and 80:
Until now, such investments have be
Page 81 and 82:
From the viewpoint of the economic
Page 83 and 84:
The readers of this product are mos
Page 85 and 86:
Table 1.20. Monti Group (Poligrafic
Page 87 and 88:
TABLE 1 DAILY NEWSPAPERS: NATIONWID
Page 89 and 90:
Il Centro Campanile Nuovo a r.l. Fi
Page 91 and 92:
La Gazzetta di Taranto Società P.a
Page 93 and 94:
Piccola s.c.r.l. Ore 12 Centro Stam
Page 95 and 96:
L'avvisatore Marittimo L'avvisatore
Page 97 and 98:
Messaggero del Lunedì Editoriale F
Page 99 and 100:
Leggo Sigma Editoriale s.p.a. 154,1
Page 101 and 102:
La Gazzetta di Lecce Società P.a.
Page 103 and 104:
Table 1.23. Advertising investments
Page 105 and 106:
eached 3%. Television stands out as
Page 107 and 108:
Table 1.30. Percentage breakdown of
Page 109 and 110:
Table 1.33. Percentage breakdown of
Page 111 and 112:
Surcharged services By decree of th
Page 113 and 114:
2. ACTIONS UNDERTAKEN BY AGCOM 113
Page 115 and 116:
electronic communications networks
Page 117 and 118:
an 1PC-4.75% reduction restriction
Page 119 and 120:
Markets for fixed calls over the pu
Page 121 and 122:
AGCOM confirmed the position set fo
Page 123 and 124:
eference offers relating to the 200
Page 125 and 126:
With this measure AGCOM has then re
Page 127 and 128:
data for the purpose of assembling
Page 129 and 130:
termination on single mobile networ
Page 131 and 132:
when foreign mobile operators’ us
Page 133 and 134:
analyzing any possible regulatory o
Page 135 and 136:
calculation, with regard to 2003 an
Page 137 and 138:
The same supervisory action was car
Page 139 and 140:
price-cap system on these services,
Page 141 and 142:
Fixed-to-mobile (retention) -19.2 -
Page 143 and 144:
up in cutting rates at that time, a
Page 145 and 146:
according to the termination operat
Page 147 and 148:
Rate ceiling supplement for the pro
Page 149 and 150: handset use restrictions when the S
Page 151 and 152: Mobile television services In 2005,
Page 153 and 154: undertakings with a significant mar
Page 155 and 156: Resolution no. 11/06/CIR allows VoI
Page 157 and 158: message advertising of the rate cha
Page 159 and 160: TELECOM ITALIA/VODAFONE Pending INF
Page 161 and 162: order areas and entering into the r
Page 163 and 164: After describing digital terrestria
Page 165 and 166: The first activity implemented by t
Page 167 and 168: and rights, and of a person’s dig
Page 169 and 170: Provisions relating to dominant pos
Page 171 and 172: In order to make the above-mentione
Page 173 and 174: In this context, AGCOM issued 7 ord
Page 175 and 176: subscribers without necessarily imp
Page 177 and 178: In this connection it should be hig
Page 179 and 180: LA7 TELEVISIONI s.p.a. La7 terr. 55
Page 181 and 182: March 2000, which regulates the iss
Page 183 and 184: technical restrictions for the need
Page 185 and 186: Misleading advertising Under articl
Page 187 and 188: AGCOM also explained that the absol
Page 189 and 190: The third area relating to children
Page 191 and 192: - 5 were due to the breach of artic
Page 193 and 194: Publishing Sound and/or television
Page 195 and 196: 2.11. RELATIONS WITH CONSUMERS AND
Page 197 and 198: AGCOM enacted regulations for the s
Page 199: Activation of unwanted services 1,0
Page 203 and 204: As a matter of fact, the high numbe
Page 205 and 206: stage hearings resulted in 43 petit
Page 207 and 208: virtue of the provisions under arti
Page 209 and 210: With Resolution no. 417/04/CONS set
Page 211 and 212: In the timeframe between 1 May 2005
Page 213 and 214: In 2 of the latter cases the insert
Page 215 and 216: 3. AGCOM’S INSTITUTIONAL RELATION
Page 217 and 218: First of all, the year 2005 registe
Page 219 and 220: ears witness to the appreciation of
Page 221 and 222: Audiovisuals As for the audiovisual
Page 223 and 224: audiovisual and telecommunications
Page 225 and 226: Administrations, diplomatic represe
Page 227 and 228: Around 60 inspection union document
Page 229 and 230: systems C/7069 Acquisition of a cor
Page 231 and 232: adio broadcasting system s.c.r.l. C
Page 233 and 234: is even more appropriate in the cur
Page 235 and 236: The delegation concerning the prote
Page 237 and 238: Table 3.3. Implementation of the de
Page 239 and 240: with the associations of reference
Page 241 and 242: During 2005, the Special Unit also
Page 243 and 244: 4. Governance structure 243
Page 245 and 246: Figure 4.1 4.1. AGCOM’s governing
Page 247 and 248: President’s Cabinet Guido Stazi D
Page 249 and 250: with the institutional actions to s
Page 251 and 252:
achievement of the objectives set b
Page 253 and 254:
for conflict of interests), € 22,
Page 255 and 256:
in the economic, legal, sociologica
Page 257 and 258:
Measures to guarantee rights of end
Page 259 and 260:
DECT .............Digital Enhanced
Page 261 and 262:
MVAS .............Mobile Value Adde
show all

Communications Regulatory Authority

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?