journal of digital research & publishing - The Sydney eScholarship ...

1 P M J O U R N A L O F D I G I T A L R ESEARCH & P UBLISHING
Technical solutions to business
challenges: the Content
Management System of today
By Bujuanes Livermore
UNIVERSITY OF SYDNEY
Abstract
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from what it was only ten years prior. Business appetite for integrated information systems has encouraged
software developers to create a CMS that is more than an information storage and retrieval database.
Today’s CMS is a multifunctional information and collaboration device providing various avenues for
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sharing capabilities help facilitate knowledge and information transfer, thereby making business
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Keywords
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POLITICS
Introduction
The advancements made in information and communication technology in the
20th century have transformed the organisational model where ‘...operations are
electronically integrated and linked together’ (McLoughlin 1999 p.1.). The mobility factor
of an electronically based organisation means that information can be accessed, and
processes enacted irrespective of location and time. The ‘virtual organisation’ (Handy
1995) can be realised via a type of system, the Content Management System (CMS). A
CMS is employed by an organisation to facilitate information and knowledge transfer
and act as a vehicle for communication. However, implementation of such technology
alone does not solve embedded issues in capturing organisational knowledge, nor does
it address the behavioral aspects of promoting transparent information and knowledge
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the differences between each need to be understood to ensure appropriate strategies are
developed that target retention of both. It then analyses the way in which CMSs are used
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