PCI TriManual-Intro - Sonnet Technologies

PCI TriManual-Chapters 1-13 3/30/01 5:57 PM Page 153
Chapter 13
Troubleshooting Guide
Problem: No chime, or black screen appears.
Possible Solutions:
1) Try unplugging the Crescendo card and reseating
it in the Processor Card Slot.
2) If installed, remove the Level 2 cache card
installed in the L2 Cache Card Slot.
Problem: Computer freezes at an extension.
Possible Solutions:
You may have a conflict with an extension that
loads early and changes low level processor control
registers. To identify which extension is causing a
problem, do the following:
1) If you have RAM Doubler installed, insert the
RAM Doubler diskette into the floppy disk drive
and run the RAM Doubler uninstaller program.
2) If you previously had a Sonnet Crescendo
upgrade card installed, you must remove the old
Sonnet Processor Upgrade extension, called
Crescendo, from the Extensions folder. Place the
old extension on the desktop then restart your
computer. If the system starts normally, trash the
old extension.
3) Create a new folder on the desktop called
Disabled Extensions Folder. Except for the
Crescendo extension, move software extensions
like Disk Doubler, Speed Doubler, and virus
protection software from the Extensions Folder
(located inside the System Folder) to the Disabled
Extensions Folder on the desktop.
4) Restart your computer.
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