VessRAID Setup - Promise Technology, Inc.

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VessRAID 1000i Series Product Manual 276
Chapter 9: Troubleshooting This chapter covers the following topics: • VessRAID is Beeping (below) • LEDs Display Amber or Red (page 278) • CLU Reports a Problem (page 282) • WebPAM PROe Reports a Problem (page 284) • LCD Panel Reports a Problem (page 287) • Viewing a Report from OPAS (page 287) • Event Notification Response (page 289) • Critical & Offline Disk Arrays (page 302) • Incomplete Array (page 305) • Physical Drive Problems (page 306) • Enclosure Problems (page 308) • Connection Problems (page 311) • Browser Does Not Connect to WebPAM PROe (page 314) • Unsaved Data in the Controller Cache (page 316) VessRAID is Beeping 1 2 3 4 5 VessRAID’s alarm has five different patterns, as shown below. Figure 1. Audible alarm sound patterns .25s .25s .25s .25s .25s .5s .75s .25s .25s .25s .25s 1x .5s .25s .25s .75s .75s .25s .25s 2.5s 6s 1s .25s 1.25s 8 s When you first power-up the VessRAID, it beeps twice to show normal operation. The audible alarm sounds at other times to inform you that the VessRAID needs attention. But the alarm does not specify the condition. When the alarm sounds: • Check the front and back of VessRAID for red or amber LEDs, as described above. 277 .25s 3s 2x
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VessRAID 1720i, 1730i, 1740i, 1820i
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Contents Chapter 1: Introduction to
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v Contents Chapter 4: Management wi
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vii Contents Chapter 4: Management
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ix Contents Chapter 5: Management w
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xi Contents Chapter 5: Management w
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xiii Contents Chapter 6: Management
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xv Contents Chapter 9: Troubleshoot
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Chapter 1: Introduction to VessRAID
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Architectural Description 3 Chapter
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5 Chapter 1: Introduction to VessRA
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Dimensions (H x W x D) 1840i: 13 x
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Chapter 2: VessRAID Installation Th
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Figure 3. VessRAID 1830i rear view
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Mounting VessRAID in a Rack 13 Chap
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Installing Disk Drives 15 Chapter 2
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Installing Your Disk Drives 17 Chap
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19 Chapter 2: VessRAID Installation
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21 Chapter 2: VessRAID Installation
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Setting Up Serial Cable Connections
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Controller LEDs 25 Chapter 2: VessR
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Chapter 3: VessRAID Setup This chap
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Setting up with the CLI 29 Chapter
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Setting up with the CLU 1. At the a
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Setting up with the LCD 33 Chapter
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Creating Disk Arrays with WebPAM PR
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Selecting a Language 37 Chapter 3:
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Express 39 Chapter 3: VessRAID Setu
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41 Chapter 3: VessRAID Setup 5. Spe
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Chapter 4: Management with WebPAM P
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Figure 1. WebPAM PROe log-in screen
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There are four major parts to the g
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49 Chapter 4: Management with WebPA
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Working with the Storage Network 51
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Setting an Alias for the Subsystem
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8. Enter the new password in the Re
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Managing the Network Connection 67
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Managing iSCSI Connections 69 Chapt
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Deleting CHAPs 75 Chapter 4: Manage
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Managing Software Services Software
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Starting or Restarting SLP service
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Starting or Restarting Telnet servi
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Adding Netsend recipients 85 Chapte
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Exporting the User Database 87 Chap
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Shutting Down the Subsystem 91 Chap
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Starting Up After Shutdown 93 Chapt
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Managing the Controller 95 Chapter
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Managing Enclosures 99 Chapter 4: M
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101 Chapter 4: Management with WebP
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Reconditioning a Battery 103 Chapte
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Managing Physical Drives 105 Chapte
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Managing UPS Units 111 Chapter 4: M
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Viewing UPS Information 113 Chapter
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Creating a Logical Drive 121 Chapte
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To start Media Patrol: 1. Click the
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Managing Logical Drives 127 Chapter
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Viewing Logical Drive Statistics To
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Managing Spare Drives 133 Chapter 4
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Chapter 5: Management with the CLU
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Making a Telnet Connection 141 Chap
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143 Chapter 5: Management with the
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Managing the Subsystem Subsystem Ma
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Managing the Controller Controller
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Figure 4. Controller Status LED Con
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Locating a Power Supply 151 Chapter
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Managing Physical Drives Physical D
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Creating a Disk Array - Automatic 1
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Creating a Disk Array - Advanced 16
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Managing Spare Drives Spare Drive M
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Deleting a Spare Drive 171 Chapter
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Managing the Network Connection 175
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Managing iSCSI Connections 177 Chap
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• 181 Chapter 5: Management with
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Deleting CHAPs 183 Chapter 5: Manag
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Making UPS Settings 191 Chapter 5:
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Managing Users 193 Chapter 5: Manag
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6. Press Ctrl-A to save the setting
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Making SLP Settings 197 Chapter 5:
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6. Press Ctrl-A to save your settin
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Restoring Factory Defaults 203 Chap
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Restarting the Subsystem 207 Chapte
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Making Buzzer Settings 209 Chapter
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Chapter 6: Management with the LCD
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Advanced Mode 213 Perusing the Inte
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Automatic IP Settings 215 Managing
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Managing Enclosures 217 Managing En
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219 Managing Disk Arrays 6. Press t
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Page 241 and 242: 225 Managing Disk Arrays 9. Press t
Page 243 and 244: 227 Managing Disk Arrays You must d
Page 245 and 246: 229 Managing Spare Drives 2. Press
Page 247 and 248: Chapter 7: Maintenance This chapter
Page 249 and 250: 233 Chapter 7: Maintenance 6. Enter
Page 251 and 252: Restarting Subsystem over a Telnet
Page 253 and 254: Replacing a RAID Controller 237 Cha
Page 255 and 256: Figure 3. RAID Controller cover and
Page 257 and 258: 241 Chapter 7: Maintenance 4. Lay t
Page 259 and 260: Figure 9. RAID Controller memory mo
Page 261 and 262: Chapter 8: Technology Background Th
Page 263 and 264: RAID 1 - Mirror 247 Chapter 8: Tech
Page 265 and 266: RAID 5 - Block and Parity Stripe 24
Page 267 and 268: RAID 10 - Mirror / Stripe 251 Chapt
Page 269 and 270: RAID 50 Axles 253 Chapter 8: Techno
Page 271 and 272: RAID 60 Axles 255 Chapter 8: Techno
Page 273 and 274: RAID 1E Recommended Applications fo
Page 275 and 276: Choosing Stripe Size 259 Chapter 8:
Page 277 and 278: Read Cache Policy 261 Chapter 8: Te
Page 279 and 280: 263 Chapter 8: Technology Backgroun
Page 281 and 282: RAID 0 265 Chapter 8: Technology Ba
Page 283 and 284: RAID 5 267 Chapter 8: Technology Ba
Page 285 and 286: RAID 50 269 Chapter 8: Technology B
Page 287 and 288: 271 Chapter 8: Technology Backgroun
Page 289 and 290: Transition 273 Chapter 8: Technolog
Page 291: 275 Chapter 8: Technology Backgroun
Page 295 and 296: LEDs 279 Chapter 9: Troubleshooting
Page 297 and 298: Figure 5. VessRAID Controller LEDs
Page 299 and 300: 283 Chapter 9: Troubleshooting To d
Page 301 and 302: 285 Chapter 9: Troubleshooting To s
Page 303 and 304: LCD Panel Reports a Problem 287 Cha
Page 305 and 306: Event Notification Response 289 Cha
Page 307 and 308: Reported Event Corrective Action 29
Page 309 and 310: Reported Event Corrective Action Ho
Page 313 and 314: Reported Event Corrective Action Ph
Page 317 and 318: Reported Event Corrective Action Sy
Page 319 and 320: • The Disk Status LED changes fro
Page 321 and 322: Incomplete Array 305 Chapter 9: Tro
Page 323 and 324: 307 Chapter 9: Troubleshooting You
Page 325 and 326: Enclosure 309 Chapter 9: Troublesho
Page 327 and 328: Connection Problems 311 Chapter 9:
Page 329 and 330: Figure 18.iSCSI port connection Lin
Page 331 and 332: 315 Chapter 9: Troubleshooting The
Page 333 and 334: Chapter 10: Support • Frequently
Page 335 and 336: How can I be sure everything is wor
Page 337 and 338: Italy Taiwan E-mail Support e-Suppo
Page 339 and 340: Limited Warranty 323 Chapter 10: Su
Page 341 and 342: Returning the Product For Repair 32
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Index Numerics 10GB Truncate 97, 14
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disk array, cont. status critical 1
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K KCC statement 8 L LCD panel advan
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N Netsend event reporting to Window
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eleasing lock 61, 146 renewing lock
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T Table Rounding 97, 148, 262 Techn
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