VessRAID Setup - Promise Technology, Inc.

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VessRAID 1000i Series Product Manual WebPAM PROe connection was working OK. But later on, it timed out. What do I do now? The network condition can time-out for several reasons. When an open connection has no action for a specific amount of time (the Administrator can change it), the connection times-out automatically for security reasons. When you attempt to use WebPAM, it returns to the login screen. Enter your user name and password and click Login, and WebPAM will establish a new connection. See “Making Web Server Settings” on page 92. I can access the VessRAID over my company’s intranet. But I can’t access it from an outside Internet connection. How do I make the Internet connection work? This condition is not related to VessRAID, but is due to your firewall and network connection protocol. Contact your MIS Administrator. With some Promise RAID subsystems, I used the Server’s IP address in WebPAM PRO to connect with the RAID subsystem. Why is this VessRAID different? VessRAID has the server software embedded. With VessRAID, you point your browser directly to the VessRAID rather than a server. Also, with VessRAID, you do not have to create a subsystem because the subsystem already exists. Why can a RAID 1 logical drive on VessRAID consist of only two disk drives? On VessRAID, RAID 1 logical drives work in mirrored physical drive pairs. You could create up to eight RAID 1 logical drives. Or you can create a single RAID 10 logical drive with data mirroring and up to 16 physical drives. If you have an odd number of drives but still want data mirroring, use RAID 1E. See “Installing Disk Drives” on page 17 and “Introduction to RAID” on page 237 for more information on the number of physical drives you can use for each RAID level. Are logical drives on VessRAID limited to 2 TB? No. But verify that your operating system supports logical drives over 2 TB. Also, for the operating system to recognize the full capacity of logical drives over 2 TB, you must specify a sector size of 1 KB or larger when you create the logical drive. See “Choosing Sector Size” on page 253 or more information. Do I have to install WebPAM PROe on my network server? No. Use the WebPAM PROe embedded with the VessRAID. 318
How can I be sure everything is working OK on the VessRAID? 319 Chapter 10: Support Locally: The VessRAID enclosure has LEDs on the front to monitor the status of power, field replaceable units (FRUs) and logical drives. When these are green, VessRAID is functioning normally. Remotely: Check the Tree Icons in WebPAM. If there are no yellow or red warning icons displayed, VessRAID is functioning normally. What happens if a logical drive goes critical? On the front of VessRAID, the logical drive LED turns amber and an audible alarm sounds. See “Critical & Offline Disk Arrays” on page 301. Can a VessRAID dual-power-supply models run on just one power supply? Yes, it is possible to run the VessRAID dual-power-supply models on a single power supply. There are two power supplies so that these systems will continue running if one of the power supply fails. But deliberately leaving one power supply off negates this advantage. In addition, leaving one power supply off reduces air flow through the VessRAID enclosure and can contribute to overheating. Always switch on both power supplies. VessRAID’s Netsend service does not report all events to Windows PCs. This condition results from a shortcoming in Windows Messenger that causes miscommunication with Netsend. Promise is developing a workaround at the time of this writing. Note that all events are correctly reported in the Event Viewer. Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support. If you decide to contact us, please have the following information available: • Product model and serial number • BIOS, firmware, and driver version numbers • A description of the problem / situation • System configuration information, including: motherboard and CPU type, hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other controllers.
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VessRAID 1720i, 1730i, 1740i, 1820i
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Contents Chapter 1: Introduction to
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v Contents Chapter 4: Management wi
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vii Contents Chapter 4: Management
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ix Contents Chapter 5: Management w
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xi Contents Chapter 5: Management w
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xiii Contents Chapter 6: Management
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xv Contents Chapter 9: Troubleshoot
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Chapter 1: Introduction to VessRAID
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Architectural Description 3 Chapter
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5 Chapter 1: Introduction to VessRA
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Dimensions (H x W x D) 1840i: 13 x
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Chapter 2: VessRAID Installation Th
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Figure 3. VessRAID 1830i rear view
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Mounting VessRAID in a Rack 13 Chap
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Installing Disk Drives 15 Chapter 2
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Installing Your Disk Drives 17 Chap
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19 Chapter 2: VessRAID Installation
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21 Chapter 2: VessRAID Installation
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Setting Up Serial Cable Connections
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Controller LEDs 25 Chapter 2: VessR
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Chapter 3: VessRAID Setup This chap
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Setting up with the CLI 29 Chapter
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Setting up with the CLU 1. At the a
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Setting up with the LCD 33 Chapter
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Creating Disk Arrays with WebPAM PR
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Selecting a Language 37 Chapter 3:
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Express 39 Chapter 3: VessRAID Setu
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41 Chapter 3: VessRAID Setup 5. Spe
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Chapter 4: Management with WebPAM P
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Figure 1. WebPAM PROe log-in screen
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There are four major parts to the g
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49 Chapter 4: Management with WebPA
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Working with the Storage Network 51
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Setting an Alias for the Subsystem
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8. Enter the new password in the Re
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Managing the Network Connection 67
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Managing iSCSI Connections 69 Chapt
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Deleting CHAPs 75 Chapter 4: Manage
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Managing Software Services Software
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Starting or Restarting SLP service
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Starting or Restarting Telnet servi
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Adding Netsend recipients 85 Chapte
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Exporting the User Database 87 Chap
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Shutting Down the Subsystem 91 Chap
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Starting Up After Shutdown 93 Chapt
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Managing the Controller 95 Chapter
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Managing Enclosures 99 Chapter 4: M
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101 Chapter 4: Management with WebP
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Reconditioning a Battery 103 Chapte
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Managing Physical Drives 105 Chapte
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Managing UPS Units 111 Chapter 4: M
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Viewing UPS Information 113 Chapter
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Creating a Logical Drive 121 Chapte
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To start Media Patrol: 1. Click the
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Managing Logical Drives 127 Chapter
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Viewing Logical Drive Statistics To
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Managing Spare Drives 133 Chapter 4
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Chapter 5: Management with the CLU
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Making a Telnet Connection 141 Chap
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143 Chapter 5: Management with the
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Managing the Subsystem Subsystem Ma
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Managing the Controller Controller
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Figure 4. Controller Status LED Con
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Locating a Power Supply 151 Chapter
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Managing Physical Drives Physical D
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Creating a Disk Array - Automatic 1
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Creating a Disk Array - Advanced 16
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Managing Spare Drives Spare Drive M
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Deleting a Spare Drive 171 Chapter
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Managing the Network Connection 175
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Managing iSCSI Connections 177 Chap
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• 181 Chapter 5: Management with
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Deleting CHAPs 183 Chapter 5: Manag
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Making UPS Settings 191 Chapter 5:
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Managing Users 193 Chapter 5: Manag
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6. Press Ctrl-A to save the setting
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Making SLP Settings 197 Chapter 5:
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6. Press Ctrl-A to save your settin
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Restoring Factory Defaults 203 Chap
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Restarting the Subsystem 207 Chapte
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Making Buzzer Settings 209 Chapter
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Chapter 6: Management with the LCD
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Advanced Mode 213 Perusing the Inte
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Automatic IP Settings 215 Managing
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Managing Enclosures 217 Managing En
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219 Managing Disk Arrays 6. Press t
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227 Managing Disk Arrays You must d
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229 Managing Spare Drives 2. Press
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Chapter 7: Maintenance This chapter
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233 Chapter 7: Maintenance 6. Enter
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Restarting Subsystem over a Telnet
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Replacing a RAID Controller 237 Cha
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Figure 3. RAID Controller cover and
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241 Chapter 7: Maintenance 4. Lay t
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Figure 9. RAID Controller memory mo
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Chapter 8: Technology Background Th
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RAID 1 - Mirror 247 Chapter 8: Tech
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RAID 5 - Block and Parity Stripe 24
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RAID 10 - Mirror / Stripe 251 Chapt
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RAID 50 Axles 253 Chapter 8: Techno
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RAID 60 Axles 255 Chapter 8: Techno
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RAID 1E Recommended Applications fo
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Choosing Stripe Size 259 Chapter 8:
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Read Cache Policy 261 Chapter 8: Te
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263 Chapter 8: Technology Backgroun
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RAID 0 265 Chapter 8: Technology Ba
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Page 293 and 294: Chapter 9: Troubleshooting This cha
Page 295 and 296: LEDs 279 Chapter 9: Troubleshooting
Page 297 and 298: Figure 5. VessRAID Controller LEDs
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Page 303 and 304: LCD Panel Reports a Problem 287 Cha
Page 305 and 306: Event Notification Response 289 Cha
Page 307 and 308: Reported Event Corrective Action 29
Page 309 and 310: Reported Event Corrective Action Ho
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Page 323 and 324: 307 Chapter 9: Troubleshooting You
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Page 329 and 330: Figure 18.iSCSI port connection Lin
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Page 333: Chapter 10: Support • Frequently
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Page 339 and 340: Limited Warranty 323 Chapter 10: Su
Page 341 and 342: Returning the Product For Repair 32
Page 343 and 344: Index Numerics 10GB Truncate 97, 14
Page 345 and 346: disk array, cont. status critical 1
Page 347 and 348: K KCC statement 8 L LCD panel advan
Page 349 and 350: N Netsend event reporting to Window
Page 351 and 352: eleasing lock 61, 146 renewing lock
Page 353 and 354: T Table Rounding 97, 148, 262 Techn
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