Apple Technician Guide - tim.id.au
Apple Technician Guide - tim.id.au
Apple Technician Guide - tim.id.au
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2010-08-05<br />
<strong>Apple</strong> Remote Inoperable<br />
Unlikely c<strong>au</strong>se: LCD, hard drive, optical drive<br />
Quick Check<br />
Symptom Quick Check<br />
<strong>Apple</strong> Remote Inoperable<br />
• Remote is not recognized.<br />
Deep Dive<br />
1. The computer is on and awake.<br />
2. Check with known-good remote on user’s<br />
computer and the user’s remote on known-good<br />
computer<br />
3. Remote is used within 30 feet of the computer<br />
and unobstructed line-of-sight to the IR window.<br />
4. Clean the IR window.<br />
5. Open System Preferences: Security pane. Verify<br />
that “Disable remote control infrared receiver” is<br />
not checked.<br />
6. In Security pane, if “Unpair” button is active, press<br />
it and pair the <strong>Apple</strong> Remote. See “Pairing your<br />
<strong>Apple</strong> Remote with your computer” (Knowledge<br />
Base HT1619).<br />
Check Result Action Code<br />
1. Open Photo Booth or iChat’s<br />
V<strong>id</strong>eo Preview window. Point<br />
<strong>Apple</strong> Remote at the built-in<br />
iSight camera, press any button<br />
on the remote, and verify that<br />
(as seen through the camera)<br />
there is a faint blinking light on<br />
the remote.<br />
2. Verify that you can pair the<br />
<strong>Apple</strong> Remote with a knowngood<br />
system?<br />
3. Go in Security settings of<br />
System Preferences. Uncheck<br />
the “Disable remote control<br />
infrarer receiver” if checked,<br />
and verify that <strong>Apple</strong> Remote<br />
now works..<br />
Yes <strong>Apple</strong> Remote is working. Go<br />
to step 2.<br />
No Replace the remote’s battery.<br />
Go to step 2.<br />
Yes Go to step 3.<br />
No Replace the <strong>Apple</strong> Remote.<br />
Go to step 3.<br />
Yes Issue resolved.<br />
No Check and reseat HD SATA/IR/<br />
Sleep LED cable connection<br />
at logic board. Go to step 4.<br />
MacBook Pro (15-inch, 2.53 GHz, M<strong>id</strong> 2009) Symptom Charts — Input/Output Devices 103<br />
X04
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