 Apple Technician Guide - tim.id.au

2010-08-05
8. Use Disk Utility loaded from
OS install disc to verify if hard
drive is available on device list.
Is customer hard drive listed in
Disk Utility?
9. Troubleshoot hard drive and
hard drive SATA cable with
cable reseat and known-good
part substitutions. If customer
hard drive, is there a defective
hard drive component to
replace?
10. Boot system with Shift key
down. Does it work?
11. Use Disk Utility to repair
customer hard drive and
repair permissions if system OS
found on hard drive. Is hard
drive bootable after software
repairs?
12. Use Disk Utility to partition
customer hard drive with one
GUID partition then restore
Mac OS from product OS install
disc. Is hard drive bootable
after OS install?
Yes Customer hard drive available
for inspections and repair. Go
to step 10.
No Hard drive not present,
troubleshoot hard drive and
cable. Go to step 9.
Yes Reseat of SATA cable now has
customer hard drive visible in
Disk Utility, go to step 10
Defective hard drive SATA
cable found and replaced,
now has customer hard drive
visible in Disk Utility, go to
step 10
Suspect customer hard drive
defective, attempt OS restore,
go to step 10
No Known-good hard drive and
known-good hard drive SATA
cable used, still no hard drive
present. Replace logic board
Yes Go to software
troubleshooting article
No Go to step 11
Yes OS on customer hard drive
repaired, issue resolved.
No Hard drive not bootable,
perhaps missing OS, go to
step 12
Yes Customer hard drive now
starts up from new OS image,
issue resolved
MacBook Pro (15-inch, 2.53 GHz, Mid 2009) Symptom Charts — Startup and Power Issues 36
X03
M19
No Replace hard drive. H02