 Apple Technician Guide - tim.id.au

2010-08-05
4. After reseating hard drive SATA
and logic board connections,
does known-good hard drive
boot to desktop?
5. Replace hard drive SATA cable
and retest with known-good
hard drive.
6. Did user’s hard drive start up
successfully?
7. Partition, erase & install Mac OS
on user’s hard drive. Did install
complete without error and
start up successfully?
8. Replace user’s hard drive. Does
drive format correctly with a
GUID partition map and install
Mac OS without errors?
Yes Reinstall user’s drive, go to
step 2
No Suspect hard drive SATA
cable, go to step 5.
Yes Reinstall user’s drive, go to
step 2.
X03
No Replace logic board. M19
Yes Issue resolved.
No Repair or replace hard drive,
go to step 7.
Yes Issue resolved
No Hard drive appears to be
defective, go to step 8.
Yes Issue resolved. H01
No SATA cable verified or
replaced and new hard drive
installed, replace logic board.
Hard Drive Not Recognized/Not Mounting
Unlikely cause: LCD, speakers, fan, camera, microphone, AirPort
Quick Check
Symptom Quick Check
Hard Drive Not Recognized/
Mount
Drive No Boot
• Flashing question mark
• Boots to grey screen
• Boots to blue screen
M19
1. Use a known-good mouse. Stuck mouse button
will not allow boot.
2. Boot from Install DVD. Verify S.M.A.R.T. status of
drive using Disk Utility.
3. Repair disk using Disk Utility.
4. Erase disk and reinstall Mac OS using Installer.
MacBook Pro (15-inch, 2.53 GHz, Mid 2009) Symptom Charts — Mass Storage 83