november-2010
november-2010
november-2010
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CUSTOMER | CARE<br />
Our People<br />
Are Committed<br />
to Great<br />
Customer<br />
Service<br />
We at easyJet want you to have a great<br />
experience onboard your easyJet fl ight.<br />
We receive lots of feedback from<br />
our customers and we really appreciate<br />
everything you tell us. Of course, we want<br />
to hear from you if you haven’t had the best<br />
easyJet experience, however we also love<br />
reading all the great comments you send us<br />
about our cabin crew and pilots.<br />
We have created spirit.easyJet.com – a<br />
"thank-you" form exclusively for you to let us<br />
know if any of our cabin crew or pilots have<br />
really shown their "orange spirit" and given<br />
great customer service. And because we’re<br />
dedicated to being the best, we’re recognising<br />
those cabin crew and pilots who receive the<br />
most positive feedback.<br />
You’ll fi nd further details of how to get in<br />
touch with us in the yellow box below.<br />
How to Contact Us easyJet.custhelp.com<br />
Our customer<br />
experience team is<br />
available to help you.<br />
They are open 8am –<br />
8pm Monday to<br />
Friday and 9am –<br />
5pm Saturday<br />
and Sunday<br />
(local times).*<br />
0871 244 2366<br />
0826 103 320<br />
899 234 589<br />
807 070070<br />
01805 029 292<br />
180 | TRAVELLER | 15 TH BIRTHDAY ISSUE<br />
We Need Your Help!<br />
Think any of our people have the<br />
orange spirit? Then let us know!<br />
We want to hear about any cabin<br />
crew or pilots that have gone above<br />
and beyond, so that we can tell them<br />
what a great job they’re doing.<br />
• Find out the name of the cabin<br />
crew member or pilot – they’d be very<br />
happy to tell you.<br />
• Log on to spirit.easyJet.com and<br />
vote for them, giving your fl ight<br />
details, name, and email address.<br />
It’s as simple as that!<br />
Say “THANK YOU” and share the<br />
orange spirit!<br />
Wir brauchen<br />
Ihre Hilfe!<br />
Denken Sie, dass unsere Mitarbeiter den<br />
‘orangen Spirit’ haben? Dann lassen Sie uns<br />
das wissen!<br />
Wir wuerden gern von Kabinenpersonal<br />
und Piloten hoeren, die mehr tun als das<br />
Noetigste, so dass wir ihnen sagen koennen,<br />
was fuer einen tollen Job sie machen.<br />
• Finden Sie den Namen des betreffenden<br />
Kabinenpersonals oder Piloten heraus- den<br />
werden sie Ihnen gern geben.<br />
• Gehen Sie ins Internet auf die<br />
Webseite spirit.easyJet.com und geben<br />
Sie Ihrem Favoriten Ihre Stimme,<br />
zusammen mit Ihrem Namen, Flugdaten<br />
und e-mail Adresse.<br />
Sagen Sie “VIELEN DANK” und teilen<br />
Sie den ‘orangen Spirit’ mit uns!<br />
0900 000 258<br />
0900 265 8020<br />
0703 203 025<br />
0900 000206<br />
Rest of the world<br />
+44 870 6 000 000<br />
* Please refer to<br />
easyJet.com for call<br />
charges. Calls may be<br />
recorded to improve<br />
your experience<br />
when travelling with<br />
or contacting us.<br />
Nous avons<br />
besoin de vous!<br />
Vous pensez que certains parmi nous ont<br />
« l’esprit orange »? Faites le savoir !<br />
Nous souhaitons reconnaitre les membres<br />
d’équipage ou pilotes qui ont répondu<br />
au-delà de vos attentes, et ce, afi n de les<br />
féliciter pour leur travail exemplaire.<br />
• Repérez le nom du membre d’équipage ou<br />
pilote – Ils seront ravis de vous le confi er<br />
• Connectez vous sur spirit.easyJet.com et<br />
votez pour eux, en précisant les détails du vol,<br />
votre nom et adresse e-mail.<br />
Dites «MERCI» et partagez<br />
« l’esprit orange »!<br />
Abbiamo Bisogno<br />
del tuo aiuto!<br />
Sei dell’idea che qualcuno dei nostri<br />
equipaggi abbia l’ “ORANGE SPIRIT”,<br />
quella marcia in piu’ che tanto vi<br />
ha conquistato?<br />
Se un assistente di volo o pilota ti ha<br />
colpito in modo particolare ti preghiamo<br />
di comunicarcelo: sara’ nostro piacere<br />
informarli e premiarli.<br />
• Puoi facilmente scoprire il nome<br />
del personale di bordo, saranno molto<br />
lieti di dirtelo.<br />
• Puoi votare il tuo assistente di volo o pilota<br />
preferito visitando il sito internet spirit.<br />
easyJet.com e inserendo i dettagli del tuo<br />
volo, il tuo nome, indirizzo email.<br />
RINGRAZIALI e condividi con noi<br />
l’“ORANGE SPIRIT”<br />
Necesitamos<br />
tu ayuda!<br />
Crees que alguno de nuestra gente o equipo<br />
tiene el Espiritu Naranja? Avisanos!<br />
Queremos saber si alguno de nuestros<br />
Cabin Crew o Pilotos han hecho algo mas<br />
allá de lo esperado, para poder decirles el<br />
fantástico trabajo que están haciendo.<br />
• Averigua el nombre de el auxiliar de<br />
vuelo o Piloto –seguro que no tendrán<br />
problema en decírtelo.<br />
• Haz Log-in en spirit.easyJet.com y vota<br />
por ellos, dándonos los detalles de tu vuelo,<br />
nombre y dirección de email.<br />
Di “gracias” y comparte el Espíritu Naranja!!<br />
Follow us on Twitter<br />
@easyJetCare<br />
We’re on Twitter – follow<br />
us to receive information<br />
on how to make your<br />
travel experience better.
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