Optimalisatie van de werkingsprocessen van het Bijzonder ... - KCE
Optimalisatie van de werkingsprocessen van het Bijzonder ... - KCE
Optimalisatie van de werkingsprocessen van het Bijzonder ... - KCE
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<strong>KCE</strong> Reports 133 Special Solidarity Fund 155<br />
• Many respon<strong>de</strong>nts are aware that an appeal procedure exists: Some of<br />
them know the “labour court” procedure. The procedure is perceived as<br />
complex, not really supported by the sickness funds. It increases the<br />
throughput time to a final <strong>de</strong>cision and prolongs the uncertainty for the<br />
patients.<br />
9.10.8 Communication and information dissemination<br />
On the question “How do you get informed regarding evolutions/changes in the SSF<br />
regulation/procedure?” all respon<strong>de</strong>nts indicated that they are not systematically<br />
informed on these topics. Some respon<strong>de</strong>nts know the SSF brochure as source of<br />
information, one hospital has <strong>de</strong>veloped an internal brochure on the functioning of the<br />
SSF, and one hospital organizes internal training on the functioning of the SSF. Other<br />
“ad hoc” channels are: the cancer league, centers for social welfare, sickness funds and<br />
contacts with the NIHDI. None of the respon<strong>de</strong>nts indicated there were informed<br />
directly by the SSF on changes in regulation/procedure.<br />
The quality of the available information about the SSF is judged as “too limited”.<br />
• Respon<strong>de</strong>nts indicate that the limited information in itself creates a huge<br />
quality problem. Direct feedback from the SSF regarding the files (<strong>de</strong>cision<br />
and motivation) could improve the knowledge of the SSF enormously.<br />
The annual report is difficult to find and the information inclu<strong>de</strong>d is to<br />
general to realize “in <strong>de</strong>pth knowledge” on the SSF. Two respon<strong>de</strong>nts<br />
suggested SSF <strong>de</strong>cisions should be fully transparent and accessible. One<br />
respon<strong>de</strong>nt suggested the <strong>de</strong>cisions of the labour courts on SSF cases<br />
should systematically be accessible.<br />
• The SSF is <strong>de</strong>scribed by three respon<strong>de</strong>nts as "surroun<strong>de</strong>d by a haze of<br />
fog" or “a black box” because it acts very isolated, is not accessible and<br />
provi<strong>de</strong>s no transparency on its <strong>de</strong>cisions. As additional problem, the<br />
remark was ma<strong>de</strong> several times that smaller sickness funds at their local<br />
level hardly know the procedures and functioning of the SSF. The<br />
comparison with the cancer fund has been ma<strong>de</strong>. This institution gives on<br />
an annual basis a presentation on their functioning and the most recent<br />
changes. A similar initiative from the SSF would improve the relation with<br />
the SSF and eliminate current unclearness.<br />
• The available information is sufficient for some people: via the social<br />
services of the sickness funds we receive all necessary information. The<br />
SSF brochure has been <strong>de</strong>scribed as handy and user friendly but it is not<br />
available at all campuses of the hospital.<br />
9.10.9 Knowledge and appreciation of the SSF criteria<br />
The criteria, necessary for approval of SSF cases that were reported spontaneously<br />
during the 12 interviews (without any support tool – grid) are listed below:<br />
• Expensive : with the remarks that the term “expensive” is very <strong>de</strong>pending<br />
on the individual financial situation of patients, rare diseases, serious<br />
diseases, beyond the experimental phase, not reimbursement within the<br />
regular health insurance system, essential care, appropriate treatment,<br />
exceptional situation, life threatening situation, no other reimbursement<br />
channels, ad<strong>de</strong>d value must be proved, exceptional costs, exceptional high<br />
costs for drugs, administrative requirements including the submission of<br />
an invoice and <strong>de</strong>claration on honour, for chronically ill children more<br />
then € 650 of financial costs.<br />
• As shown above, respon<strong>de</strong>nts could only report a limited number of<br />
criteria without the help of the criteria grid, often in more general terms.<br />
When asked for the <strong>de</strong>finition of each criterion, respon<strong>de</strong>nts said they<br />
were not aware of the exact <strong>de</strong>finition, used by the SSF to <strong>de</strong>ci<strong>de</strong> on the<br />
SSF cases.