Optimalisatie van de werkingsprocessen van het Bijzonder ... - KCE

KCE Reports 133 Special Solidarity Fund 47
16
14
12
10
Figure 8: Throughput time of SSF submissions within the SSF
8
6
4
2
0
Evolution in the number of working days in the application
process, 2005‐2008
Average range of working days between the receipt of the application and the notification of the
final decision to the social insurance institution
4,9 5,87
4,8
4,5
5,37
5
5
5,82
3,2 3 2,77
Year 2005 Year 2006 Year 2007 Year 2008
Preparation of application: from receipt of the application to agenda‐setting
From agenda‐setting to a final decisio by the College
From final decision by the College to notification to the social insurance institution
Source: Annual reports of the Special Solidarity Fund 2005, 2006, 2007, 2008
The SSF sample allowed us to study the throughput time of applications in more detail.
For the current analysis, throughput time is defined as the number of days between the
reception of the application by the SSF and the date the notification letter to the
insured was mailed. Also, no correction for suspended applications due to missing
information, was needed as these were removed from the analysis dataset (5.57% of all
available applications, see methodology section).
Overall, over 90% of the applications are completed within a month with half of them
within two weeks (see figure 9). The rate of completion of accepted versus declined
applications seems to be associated with the type of application (see figure 10). For
about 40% of the original applications, accepted applications were treated in a shorter
time compared to declined applications, while the opposite was true for about 5%. No
difference was found for the remaining applications. For original applications, almost
90% were treated within one month.
For requests of renewal of previously treated applications, all eventually declined
applications took a longer time to treat compared to accepted applications (see figure
10). Also, about 22% of the declined applications for renewal took over one month to
complete compared to only about 6% of the accepted applications for renewal.
5,4