Measuring the Benefits of Intercity Passenger Rail: A Study
Measuring the Benefits of Intercity Passenger Rail: A Study
Measuring the Benefits of Intercity Passenger Rail: A Study
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administrative unit <strong>of</strong> <strong>the</strong> DOT, resources for <strong>the</strong> development <strong>of</strong> formal documentation <strong>of</strong> onboard<br />
survey data are scarce.<br />
In terms <strong>of</strong> formal survey programs, <strong>the</strong> Capitol Corridor Joint Powers Authority<br />
(CCJPA) manages <strong>the</strong> most robust on-board passenger survey program among all <strong>the</strong> statesupported<br />
passenger rail routes, conducting semi-annual on-board surveys <strong>of</strong> Capitol Corridor<br />
passengers since December 1999 supported by <strong>the</strong> Agency’s annual marketing budget <strong>of</strong><br />
approximately $1.2 million (10). On-board surveys <strong>of</strong> state-supported intercity passenger rail<br />
routes in o<strong>the</strong>r states appear to be relatively infrequent. Certain states, most notably Michigan,<br />
North Carolina, and Wisconsin, appear to have a quasi-regular program <strong>of</strong> passenger surveys<br />
within <strong>the</strong>ir departments <strong>of</strong> transportation, having engaged multiple rounds <strong>of</strong> on-board survey<br />
data collection on <strong>the</strong>ir routes in <strong>the</strong> last decade. O<strong>the</strong>r reports or studies obtained in this<br />
literature review appear to have been ad hoc or one-time research efforts.<br />
The purpose or motivation to deploy on-board surveys <strong>of</strong> state-supported corridor<br />
passengers also varied among <strong>the</strong> states currently supporting passenger rail service. Motivations<br />
cited by <strong>the</strong> studies reviewed included basic information ga<strong>the</strong>ring about <strong>the</strong> current users <strong>of</strong><br />
state-supported rail service and <strong>the</strong> evaluation <strong>of</strong> on-board services, including customer service<br />
and amenities. Most <strong>of</strong> <strong>the</strong> studies identified in this review were generally designed to examine<br />
rail passengers’ response to a central question, such as proposed high-speed rail service or<br />
measuring economic impacts. This was true for both continuing survey programs as well as ad<br />
hoc or one-time research efforts. In one study, on-board survey data were used to identify <strong>the</strong><br />
residential location <strong>of</strong> passengers, which supported <strong>the</strong> negotiation <strong>of</strong> a cost-sharing agreement<br />
between <strong>the</strong> two states where <strong>the</strong> service operated. The infrequent nature <strong>of</strong> on-board rail<br />
passenger surveys is not surprising, given that <strong>the</strong> limited budget available for supporting<br />
intercity passenger rail service is oversubscribed, funding for service evaluation or marketing<br />
activities may be even harder to obtain.<br />
<strong>Intercity</strong> <strong>Passenger</strong> <strong>Rail</strong> Planning<br />
Planning for intercity passenger rail service encompasses a broad range <strong>of</strong> activities from<br />
adjusting service configurations (frequencies or on-board amenities, for example) to <strong>the</strong><br />
establishment <strong>of</strong> new routes where no service currently exists. Presently, intercity passenger rail<br />
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