Tamil Nadu Urban Infrastructure Financial Services ... - Municipal

c) Roads and Highways. Department of Highways, Government of Tamil Nadu maintains the
National, State Highways and select arterial roads that pass through the city. Municipal roads are
however created and maintained by the ULB.
d) Environmental Protection. The Tamil Nadu Pollution Control Board (TNPCB) is responsible for
environmental protection and enforcement of rulings related to the same.
e) Slum Upgradation. The Tamil Nadu Slum Clearance Board (TNSCB) develops improvement
schemes for notified/regularized slum settlements in the city/town.
5.5 Reforms undertaken by Krishnagiri municipality
5.5.1 Accrual accounting
Fund based accrual accounting has been implemented in the urban local bodies in Tamil Nadu under
TNUDP-II and Krishnagiri municipality has also been following the system for the last 4-5 years.
5.5.2 E-Governance
E-Governance of Krishnagiri Municipality is aimed to provide online citizen services and information
to all hierarchies and monitoring performance of Municipality. All Municipal records are
computerised and information stored in a central server and connected to an uplink which online on
the internet. Property tax, Water Charges, Nontax, Profession Tax and trader license fees and Birth
and Death certificate may be obtained from the computerized civic center at the municipal premises.
Through the e-governance program, Krishnagiri Municipality hopes to provide easy access to the
municipality and municipal records to its citizens.
5.5.3 Citizen's Charter
As per the directions of the Government of Tamil Nadu, the Krishnagiri Municipality has published
its „Citizen‟s Charter‟ during 1998 to bring ULBs function closer to the people. The main focus of this
charter is to introduce transparency, responsibility and user friendliness in its service provision and
maintenance. Its basic objectives were to:
Provide fast and quality service to the citizens.
Inform the public about time limits to address the problems, and
Provide transparency in administration.
This publication of citizen's charter brings people and administration closer and to let people know
how much time is required to get works done. If the work is not attended to even after stipulated
time, they can approach the Commissioner/ Chairperson. Thus, people‟s rights are made known to
them. This also reduces time on the part of public, as they need not follow the movement of their
applications at the municipal office. Further, through this charter, they also create awareness about
sanitation, town improvement, tax payment and the like. Based on the time frame given for
understanding / compliance, various works/ activities can be evaluated either by citizens or by Krish-
M, paving the way for improving performance. Specific interventions in human resource development
and systems dealt with in the section 9 - Reform agenda subsequently in the report.
CCP cum BP - Krishnagiri Municipality 34