13-121 - City of Sunnyvale - State of California
13-121 - City of Sunnyvale - State of California
13-121 - City of Sunnyvale - State of California
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Customer Service Survey 2012<br />
number <strong>of</strong> responses Excellent Very Good Average Needs Improvement<br />
#/% #/% #/% #/%<br />
Registration Process 35 28/80% 7/20% 0 0<br />
Availibility <strong>of</strong> services 39 22/56% 12/31% 2/5% 3/8%<br />
Customer Service 39 34/87% 5/<strong>13</strong>% 0 0<br />
Quality <strong>of</strong> Swim Lessons 25 19/76% 5/20% 1/4% 0<br />
Facility Maintainence 40 <strong>13</strong>/32% 15/38% 6/15% 6/15%<br />
Safety 40 32/80% 7/18% 1/2% 0<br />
Overall program/service 39 27/69% 11/28% 1/3%<br />
Prices 39 23/59% 9/23% 1/3% 6/15%
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