13-121 - City of Sunnyvale - State of California

RFP No. F0610-34 – Sunnyvale Swim Complex, FremontHigh School
Page 19
regularly participating residents who, as a strong majority have been very happy with our
programming and services. Over 95% of customers from a recent customer satisfaction
survey, Attachment 9, indicated they were Very Satisfied with programs, services, and
safety. CSC allows for the operation to continue seamlessly while allowing the City to
negotiate any needed provisions for service changes in to the next contract.
C. SWIM BUILDING MAINTENANCE.
1. General cleaning, trash removal, stocking of paper supplies, and general maintenance of the
locker rooms, locks, and fasteners, etc., will be maintained by CSC management and staff
throughout each day. We would complete the appropriate work orders and communicate to
the City staff as needed for any repairs agreed between the two parties as to responsibilities.
CSC also maintains a locker room cleaning log visible to the public.
2. Repair and replacement of windows, light bulbs, and fixtures that break or fall under need
for repair due to normal wear and tear, shall be overseen by the management. Where
appropriate CSC will hire contractors or services to do certain work. Windows shall be
replaced by District, City, or CSC’s contractor, and paid by CSC.
3. A professional janitorial services company has been hired to service the facility 7 days per
week throughout the year. We also schedule quarterly deep cleanings of the flooring in the
locker rooms and restrooms.
4. If awarded the opportunity to negotiate a contract, CSC would also like to negotiate an
agreed reduction in the facility use fee or agreed substitute facility for each day the pool is
required to be closed or is unable to be used due to operational system failure or required
maintenance in either pool system operations or building/deck maintenance whether due to
District or City causes.
D. FINANCIALS
1. The “Methodology” used in pricing is grounded first in market based survey’s and second
in what our historical charges have been. We have maintained low rates for lap swimmers
through discounts on regular uses via a punch pass, monthly pass, and annual pass. Each
providing a lesser ‘per swim’ price from the drop-in rate. The more regular your use, the
better the price per swim. This not only saves the participant money on each swim, it
makes it more important to regularly exercise – which ultimately benefits the entire
community. Surveys are also conducted annually to request input from customers, and we
are always open to new ideas. One example being our competitive diving program which
came from recreational divers who wanted the choice of an annual program rather than the
seasonal offering from the high school.
2. Anticipated income is solely from the services provided and is generally outlined in our 6
year Business Plan in Attachment 7. As a privately held sub-Chapter S California
corporation, we have not been required to report specific income for the programs in all
11 years and two previous contracts to date. We would welcome the opportunity to
clarify what the City needs and the extent that the information would remain confidential.
3. As outlined in “10.a” above, we propose a 6 year contract and agreement with a 6 year
option to extend the agreement to the current life of the City/District agreement, and as
noted above, we are open to negotiate the term of the agreement.
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