Problem Determination and Service Guide - Public Support Login ...

Diagnostics
Table 4–2. DSA messages (cont.)
Message
Number Component Test State Description Action
215-801xxx
Optical
Drive
Verify
Media
Installed
Read/
Write
Test
Self-
Test
Messages
and
actions
apply to
all three
tests.
Aborted Unable to
communicate
with
the device
driver.
1. Make sure that the DSA code is at
the latest level. For the latest level of
DSA code, go to ES7000 Model
7600R G2 Product Support site page,
and click the Drivers and
Downloads option.
2. Run the test again.
3. Check the drive cabling at both ends
for loose or broken connections or
damage to the cable. Replace the
cable if it is damaged.
4. Run the test again.
5. For additional troubleshooting
information, check for errata,
Technical Information Bulletins (TIBs)
and Customer Technical Bulletins
(CTBs) available from the ES7000
Model 7600R G2 Product Support
site page.
6. Run the test again.
7. Make sure that the server firmware
is at the latest level. The installed
firmware level is shown in the DSA
event log in the Firmware/VPD
section for this component. For the
latest level of firmware, go to the
ES7000 Model 7600R G2 Product
Support site page, and click the
Releases option.
8. Run the test again.
9. Replace the CD or DVD drive (see
Removing the DVD drive and
Replacing the DVD drive ).
10. Collect the data from the DSA log
and contact Unisys Support.
4–118 3850 7281–000