Problem Determination and Service Guide - Public Support Login ...

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Diagnostics Table 4–3. Integrated management module (IMM) error messages (cont.) Message Severity Description Action Processor n has failed with IERR (n = microprocessor number). An Over-Temperature Condition has been detected on processor nStatus (n = microprocessor number). Error A processor failed - IERR condition has occurred. Error An over temperature condition has occurred for microprocessor n (n = microprocessor number). 1. Make sure that the latest levels of firmware and device drivers are installed for all adapters and standard devices, such as Ethernet, SCSI, and SAS. Note: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. 2. Run the DSA program for the hard disk drives and other I/O devices. 3. (Trained service technician only) Replace microprocessor n. (n = microprocessor number) 1. Make sure that the fans are operating, that there are no obstructions to the airflow, that the air baffles are in place and correctly installed, and that the server cover is installed and completely closed. 2. Make sure that the heat sink for microprocessor n is installed correctly. 3. (Trained service technician only) Replace microprocessor n. (n = microprocessor number) 4–134 3850 7281–000
Table 4–3. Integrated management module (IMM) error messages (cont.) Message Severity Description Action Processor n has failed with FRB1/BIST (built-in self-test) condition (n = microprocessor number). Processor n has recovered from a Configuration Mismatch (n = microprocessor number). Error A processor failed - FRB1/BIST condition has occurred. Error A processor configuration mismatch has occurred. Diagnostics 1. Check for a server firmware update. Note: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. 2. Make sure that the installed microprocessors are compatible with each other (see Microprocessor for information about microprocessor requirements). 3. (Trained service technician only) Reseat microprocessor n. 4. (Trained service technician only) Replace microprocessor n. (n = microprocessor number) 1. Make sure that the installed microprocessors are compatible with each other (see Microprocessor for information about microprocessor requirements). 2. (Trained service technician only) Replace the incompatible microprocessor. 3850 7281–000 4–135
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EnterpriseServer ES7000Model7600RG2
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Contents Section 1. Safety Section
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Section 5. Parts listing Replaceabl
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Appendix A. Services and Support Ap
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Tables 3-1. Power-supply LEDs . . .
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Section 1 Safety Before installing
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3. Check the power cord: • Make s
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DANGER Statement 2: Electrical curr
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CAUTION: Statement 5: Use safe prac
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Section 2 Start here You can solve
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Many configuration problems are cau
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Section 3 Introduction This Problem
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Notes: • Racks are marked in vert
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• Serial-attached SCSI (SAS) cont
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Electrostatic-discharge connector:
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Notes: Rear view • For optimum fa
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AC power LED: Each hot-swap power s
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Power-supply LEDs AC DC Error On Of
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The server can be turned off in any
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Memory-card connectors on the micro
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The following table describes the f
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The following table describes the f
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Introduction 3850 7281-000 3-23
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Section 4 Diagnostics This chapter
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• DSA log: This log is generated
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Error code Description Action 00100
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Troubleshooting tables Use the trou
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• If an action step is preceded b
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USB keyboard, mouse, or pointing-de
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Symptom Action The amount of system
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• Follow the suggested actions in
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Symptom Action The monitor has scre
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performed only by a trained service
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Serial-device problems • Follow t
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Video problems See Monitor or video
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Notes: • You must remove the memo
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Remind button The following illustr
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Lit light path diagnostics LED with
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The following illustration shows th
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• System configuration • Vital
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000 The server passed the test. Do
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Table 4-2. DSA messages (cont.) Mes
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Page 129 and 130: Table 4-2. DSA messages (cont.) Mes
Page 177 and 178: Error Error messages might require
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Page 213 and 214: Damaged data in CMOS memory or dama
Page 215 and 216: Section 5 Parts listing The followi
Page 217 and 218: Replaceable server components Repla
Page 219 and 220: Index Description Table 5-1. Parts
Page 221 and 222: For units intended to be operated a
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Page 225 and 226: System reliability guidelines To he
Page 227 and 228: Removing and replacing server compo
Page 229 and 230: You can install one or more optiona
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4. Slide the top cover forward and
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Removing an adapter Removing and re
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6. Remove the battery: a. Use one f
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6. Start the Setup utility and rese
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1. Read the safety information in S
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3. Open the fan-release handle by p
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Removing a hot-swap hard disk drive
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Caution Never remove the cover on a
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Removing a QPI wrap card To remove
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Memory cards and memory modules (DI
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• The following illustration show
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Table 6-3. High-performance memory-
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Memory card/DIMM error LED: When th
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Replacing the memory card To instal
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Removing and replacing FRUs FRUs mu
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6. Remove the memory cards and memo
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Replacing the I/O-board shuttle To
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13. Remove the cables from the serv
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Removing and replacing server compo
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4. Slide the RAID adapter carrier a
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4. Connect the cables and power cor
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4. Slide the hard disk drive backpl
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To remove a microprocessor and heat
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9. Place the microprocessor install
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3. Install the replacement micropro
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c. Position the heat sink above the
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1. Read the safety information in S
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17. Using the Advanced Settings Uti
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Section 7 Configuration information
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For information about using this pr
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o Commands on USB Interface Prefere
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Passwords - Clear Administrator Pas
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1. Turn off the server. 2. Restart
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3. Select System Settings → Integ
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Advanced Settings Utility program C
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Appendix A Services and Support Thi
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Service Task Responsibility Billabl
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Appendix B Notices Important notes
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For the European Union: Notice: Thi
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European Union EMC Directive confor
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Russia Electromagnetic Interference
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Index A ABR, automatic boot failure
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optional devices, 4-26 pointing dev
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power-on, 3-11 rear, 3-11 front, 3-
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hard disk drive, 6-21 heat sink, 6-
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© Portions copyright Unisys Corpor
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