Problem Determination and Service Guide - Public Support Login ...

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Diagnostics Table 4–2. DSA messages (cont.) Message Number Component Test State Description Action 215-903xxx Optical Drive Verify Media Installed Read/ Write Test Self- Test Messages and actions apply to all three tests. Aborted Could not access the drive. 1. Insert a CD or DVD into the drive or try a new media, and wait for 15 seconds. 2. Run the test again. 3. Check the drive cabling at both ends for loose or broken connections or damage to the cable. Replace the cable if it is damaged. 4. Run the test again. 5. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the ES7000 Model 7600R G2 Product Support site page, and click the Drivers and Downloads option. 6. Run the test again. 7. For additional troubleshooting information, go to the ES7000 Model 7600R G2 Product Support site page. 8. Run the test again. 9. Replace the CD or DVD drive (see Removing the DVD drive and Replacing the DVD drive ). 10. Collect the data from the DSA log and contact Unisys Support. 4–122 3850 7281–000
Table 4–2. DSA messages (cont.) Message Number Component Test State Description Action 215-904xxx 217-901xxx Optical Drive SAS/SATA Hard Drive Verify Media Installed Read/ Write Test Self- Test Messages and actions apply to all three tests. Disk Drive Test Failed A read error occurred. Failed 1. Insert a CD or DVD into the drive or try a new media, and wait for 15 seconds. 2. Run the test again. 3. Check the drive cabling at both ends for loose or broken connections or damage to the cable. Replace the cable if it is damaged. 4. Run the test again. 5. For additional troubleshooting information, go to the ES7000 Model 7600R G2 Product Support site page. 6. Run the test again. 7. Replace the CD or DVD drive (see Removing the DVD drive and Replacing the DVD drive ). 8. Collect the data from the DSA log and contact Unisys Support. 1. Reseat all backplane connections at both ends. 2. Reseat all the drives (see Removing a hot-swap hard disk drive and Replacing a hot-swap hard disk drive ). 3. Run the test again. 4. Make sure that the firmware is at the latest level. 5. Run the test again. Diagnostics 6. Collect the data from the DSA log and contact Unisys Support. 3850 7281–000 4–123
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EnterpriseServer ES7000Model7600RG2
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Contents Section 1. Safety Section
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Section 5. Parts listing Replaceabl
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Appendix A. Services and Support Ap
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Tables 3-1. Power-supply LEDs . . .
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Section 1 Safety Before installing
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3. Check the power cord: • Make s
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DANGER Statement 2: Electrical curr
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CAUTION: Statement 5: Use safe prac
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Section 2 Start here You can solve
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Many configuration problems are cau
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Section 3 Introduction This Problem
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Notes: • Racks are marked in vert
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• Serial-attached SCSI (SAS) cont
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Electrostatic-discharge connector:
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Notes: Rear view • For optimum fa
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AC power LED: Each hot-swap power s
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Power-supply LEDs AC DC Error On Of
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The server can be turned off in any
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Memory-card connectors on the micro
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The following table describes the f
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The following table describes the f
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Introduction 3850 7281-000 3-23
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Section 4 Diagnostics This chapter
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• DSA log: This log is generated
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Error code Description Action 00100
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Troubleshooting tables Use the trou
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• If an action step is preceded b
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USB keyboard, mouse, or pointing-de
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Symptom Action The amount of system
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• Follow the suggested actions in
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Symptom Action The monitor has scre
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performed only by a trained service
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Serial-device problems • Follow t
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Video problems See Monitor or video
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Notes: • You must remove the memo
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Remind button The following illustr
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Lit light path diagnostics LED with
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The following illustration shows th
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• System configuration • Vital
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000 The server passed the test. Do
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Table 4-2. DSA messages (cont.) Mes
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Page 117 and 118: Table 4-2. DSA messages (cont.) Mes
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Page 177 and 178: Error Error messages might require
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Index Description Table 5-1. Parts
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For units intended to be operated a
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Section 6 Removing and replacing se
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System reliability guidelines To he
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Removing and replacing server compo
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You can install one or more optiona
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4. Slide the top cover forward and
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Removing an adapter Removing and re
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6. Remove the battery: a. Use one f
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6. Start the Setup utility and rese
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1. Read the safety information in S
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3. Open the fan-release handle by p
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Removing a hot-swap hard disk drive
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Caution Never remove the cover on a
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Removing a QPI wrap card To remove
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Memory cards and memory modules (DI
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• The following illustration show
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Table 6-3. High-performance memory-
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Memory card/DIMM error LED: When th
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Replacing the memory card To instal
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Removing and replacing FRUs FRUs mu
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6. Remove the memory cards and memo
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Replacing the I/O-board shuttle To
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13. Remove the cables from the serv
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Removing and replacing server compo
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4. Slide the RAID adapter carrier a
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4. Connect the cables and power cor
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4. Slide the hard disk drive backpl
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To remove a microprocessor and heat
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9. Place the microprocessor install
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3. Install the replacement micropro
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c. Position the heat sink above the
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1. Read the safety information in S
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17. Using the Advanced Settings Uti
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Section 7 Configuration information
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For information about using this pr
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o Commands on USB Interface Prefere
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Passwords - Clear Administrator Pas
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1. Turn off the server. 2. Restart
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3. Select System Settings → Integ
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Advanced Settings Utility program C
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Appendix A Services and Support Thi
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Service Task Responsibility Billabl
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Appendix B Notices Important notes
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For the European Union: Notice: Thi
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European Union EMC Directive confor
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Russia Electromagnetic Interference
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Index A ABR, automatic boot failure
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optional devices, 4-26 pointing dev
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power-on, 3-11 rear, 3-11 front, 3-
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hard disk drive, 6-21 heat sink, 6-
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© Portions copyright Unisys Corpor
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