Problem Determination and Service Guide - Public Support Login ...

More documents

Recommendations

Info

Diagnostics Table 4–2. DSA messages Message Number Component Test State Description Action 089-801xxx CPU CPU Stress Test Aborted Internal program error. 1. Turn off and restart the server. 2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the ES7000 Model 7600R G2 Product Support site page, and click the Drivers and Downloads option. 3. Run the test again. 4. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA log in the Firmware/VPD section for this component. For the latest level of firmware, go to the ES7000 Model 7600R G2 Product Support site page, and click the Releases option. 5. Run the test again. 6. Turn off and restart the server if necessary to recover from a hung state. 7. Run the test again. 8. Replace the following components one at a time, in the order shown, and run this test again to determine whether the problem has been solved: a. (Trained service technician only) Microprocessor board (see Removing the microprocessorboard assembly and Replacing the microprocessor-board assembly) b. (Trained service technician only) Microprocessor (see Removing a microprocessor and heat sink) c. I/O-board assembly (see Removing the I/O-board shuttle and Replacing the I/O-board shuttle) 9. Collect the data from the DSA log and contact Unisys Support. 4–48 3850 7281–000
Table 4–2. DSA messages (cont.) Message Number Component Test State Description Action 089-802xxx CPU CPU Stress Test Aborted System resource availability error. 1. Turn off and restart the server. 2. Make sure that the DSA code is at the latest level. For the latest level of DSA code, go to the ES7000 Model 7600R G2 Product Support site page, and click the Drivers and Downloads option. 3. Run the test again. 4. Make sure that the system firmware is at the latest level. The installed firmware level is shown in the DSA log in the Firmware/VPD section for this component. For the latest level of firmware, go to the ES7000 Model 7600R G2 Product Support site page, and click the Releases option. 5. Run the test again. 6. Turn off and restart the server if necessary to recover from a hung state. 7. Run the test again. 8. Make sure that the server firmware is at the latest level. The installed firmware level is shown in the DSA log in the Firmware/VPD section for this component. For the latest level of firmware, go to the ES7000 Model 7600R G2 Product Support site page, and click the Releases option. 9. Run the test again. Diagnostics 3850 7281–000 4–49
Page 1 and 2:
EnterpriseServer ES7000Model7600RG2
Page 3 and 4:
Contents Section 1. Safety Section
Page 5 and 6:
Section 5. Parts listing Replaceabl
Page 7 and 8:
Appendix A. Services and Support Ap
Page 9 and 10:
Tables 3-1. Power-supply LEDs . . .
Page 11 and 12:
Section 1 Safety Before installing
Page 13 and 14:
3. Check the power cord: • Make s
Page 15 and 16:
DANGER Statement 2: Electrical curr
Page 17 and 18:
CAUTION: Statement 5: Use safe prac
Page 19 and 20:
Section 2 Start here You can solve
Page 21 and 22:
Many configuration problems are cau
Page 23 and 24:
Section 3 Introduction This Problem
Page 25 and 26:
Notes: • Racks are marked in vert
Page 27 and 28:
• Serial-attached SCSI (SAS) cont
Page 29 and 30:
Electrostatic-discharge connector:
Page 31 and 32:
Notes: Rear view • For optimum fa
Page 33 and 34:
AC power LED: Each hot-swap power s
Page 35 and 36:
Power-supply LEDs AC DC Error On Of
Page 37 and 38:
The server can be turned off in any
Page 39 and 40:
Memory-card connectors on the micro
Page 41 and 42:
The following table describes the f
Page 43 and 44: The following table describes the f
Page 45 and 46: Introduction 3850 7281-000 3-23
Page 47 and 48: Section 4 Diagnostics This chapter
Page 49 and 50: • DSA log: This log is generated
Page 51 and 52: Error code Description Action 00100
Page 61 and 62: Troubleshooting tables Use the trou
Page 63 and 64: • If an action step is preceded b
Page 65 and 66: USB keyboard, mouse, or pointing-de
Page 67 and 68: Symptom Action The amount of system
Page 69 and 70: • Follow the suggested actions in
Page 71 and 72: Symptom Action The monitor has scre
Page 73 and 74: performed only by a trained service
Page 75 and 76: Serial-device problems • Follow t
Page 77 and 78: Video problems See Monitor or video
Page 79 and 80: Notes: • You must remove the memo
Page 81 and 82: Remind button The following illustr
Page 83 and 84: Lit light path diagnostics LED with
Page 89 and 90: The following illustration shows th
Page 91 and 92: • System configuration • Vital
Page 93: 000 The server passed the test. Do
Page 97 and 98: Table 4-2. DSA messages (cont.) Mes
Page 145 and 146:
Table 4-2. DSA messages (cont.) Mes
Page 147 and 148:
Page 149 and 150:
Page 151 and 152:
Page 153 and 154:
Page 155 and 156:
Page 157 and 158:
Page 159 and 160:
Page 161 and 162:
Page 163 and 164:
Page 165 and 166:
Page 167 and 168:
Page 169 and 170:
Page 171 and 172:
Page 173 and 174:
Page 175 and 176:
Page 177 and 178:
Error Error messages might require
Page 179 and 180:
Table 4-3. Integrated management mo
Page 181 and 182:
Page 183 and 184:
Page 185 and 186:
Page 187 and 188:
Page 189 and 190:
Page 191 and 192:
Page 193 and 194:
Page 195 and 196:
Page 197 and 198:
Page 199 and 200:
Page 201 and 202:
Page 203 and 204:
Page 205 and 206:
Page 207 and 208:
Page 209 and 210:
Page 211 and 212:
Page 213 and 214:
Damaged data in CMOS memory or dama
Page 215 and 216:
Section 5 Parts listing The followi
Page 217 and 218:
Replaceable server components Repla
Page 219 and 220:
Index Description Table 5-1. Parts
Page 221 and 222:
For units intended to be operated a
Page 223 and 224:
Section 6 Removing and replacing se
Page 225 and 226:
System reliability guidelines To he
Page 227 and 228:
Removing and replacing server compo
Page 229 and 230:
You can install one or more optiona
Page 231 and 232:
4. Slide the top cover forward and
Page 233 and 234:
Removing an adapter Removing and re
Page 235 and 236:
6. Remove the battery: a. Use one f
Page 237 and 238:
6. Start the Setup utility and rese
Page 239 and 240:
1. Read the safety information in S
Page 241 and 242:
3. Open the fan-release handle by p
Page 243 and 244:
Removing a hot-swap hard disk drive
Page 245 and 246:
Caution Never remove the cover on a
Page 247 and 248:
Removing a QPI wrap card To remove
Page 249 and 250:
Memory cards and memory modules (DI
Page 251 and 252:
• The following illustration show
Page 253 and 254:
Table 6-3. High-performance memory-
Page 255 and 256:
Memory card/DIMM error LED: When th
Page 257 and 258:
Replacing the memory card To instal
Page 259 and 260:
Removing and replacing FRUs FRUs mu
Page 261 and 262:
6. Remove the memory cards and memo
Page 263 and 264:
Replacing the I/O-board shuttle To
Page 265 and 266:
13. Remove the cables from the serv
Page 267 and 268:
Removing and replacing server compo
Page 269 and 270:
4. Slide the RAID adapter carrier a
Page 271 and 272:
4. Connect the cables and power cor
Page 273 and 274:
4. Slide the hard disk drive backpl
Page 275 and 276:
To remove a microprocessor and heat
Page 277 and 278:
9. Place the microprocessor install
Page 279 and 280:
3. Install the replacement micropro
Page 281 and 282:
c. Position the heat sink above the
Page 283 and 284:
1. Read the safety information in S
Page 285 and 286:
17. Using the Advanced Settings Uti
Page 287 and 288:
Section 7 Configuration information
Page 289 and 290:
For information about using this pr
Page 291 and 292:
o Commands on USB Interface Prefere
Page 293 and 294:
Passwords - Clear Administrator Pas
Page 295 and 296:
1. Turn off the server. 2. Restart
Page 297 and 298:
3. Select System Settings → Integ
Page 299 and 300:
Advanced Settings Utility program C
Page 301 and 302:
Appendix A Services and Support Thi
Page 303 and 304:
Service Task Responsibility Billabl
Page 305 and 306:
Appendix B Notices Important notes
Page 307 and 308:
For the European Union: Notice: Thi
Page 309 and 310:
European Union EMC Directive confor
Page 311 and 312:
Russia Electromagnetic Interference
Page 313 and 314:
Index A ABR, automatic boot failure
Page 315 and 316:
optional devices, 4-26 pointing dev
Page 317 and 318:
power-on, 3-11 rear, 3-11 front, 3-
Page 319 and 320:
hard disk drive, 6-21 heat sink, 6-
Page 322:
© Portions copyright Unisys Corpor
show all

Problem Determination and Service Guide - Public Support Login ...

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?