Problem Determination and Service Guide - Public Support Login ...

Service Task Responsibility Billable Service
Platform firmware User Upgrade service is offered by
Unisys.
Partition operating system
and applicable drivers
Unisys Support Center
support
Hardware Maintenance
User Upgrade service is offered by
Unisys.
Unisys Requires a support contract
or time and material billing.
There are two types of replaceable units on the ES7000 Model 7600R G2:
• Customer-replaceable units (CRUs). A CRU is replaced by the customer.
• Field-replaceable units (FRUs). A FRU is replaced by Unisys.
See the Problem Determination and Service Guide for a list of the CRUs and FRUs.
Unisys has two levels of service plans, one in which the client replaces the CRU, and one
in which Unisys replaces both CRUs and FRUs.
If Unisys determines that your issue can be addressed by shipping a replacement part to
you for installation in your system (a “Customer Replaceable Unit” or CRU), Unisys will
ship a replacement part to your site (“replacement CRU”). Unisys will use commercially
reasonable efforts to send a replacement CRU consistent with the response time set forth
in your maintenance agreement.
The client is responsible for ensuring that the malfunctioning part being replaced
(“malfunctioning hardware”) is returned to Unisys (or the vendor) in accordance with all
Unisys shipping or courier instructions. You agree to pay the published list price of any
replacement CRU in the event that you fail to return the corresponding malfunctioning
hardware. Replacement CRUs will be of new or like-new quality. Replacement CRUs
assume the warranty status of the system into which they are installed, or 90 days,
whichever is longer.
Web Resources
Visit the following Web sites for information about your system.
Unisys eCommunity (ecommunity.unisys.com)
Services and Support
The eCommunity is an interactive electronic forum. It provides online access to a wide
range of ES7000 experts, materials, and activities through the collaborative community of
customers, partners, employees, and others interested in ES7000 servers. You must
register as an eCommunity member to view information.
3850 7281–000 A–3