Problem Determination and Service Guide - Public Support Login ...

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Configuration information and instructions Configuring the server The following configuration programs come with the server: • Setup utility The Setup utility (formerly called the Configuration/Setup Utility program) is part of the server firmware. Use it to perform configuration tasks such as changing the startupdevice sequence, setting the date and time, and setting passwords. For information about using this program, see Configuring the server. • Boot Selection Menu program The Boot Selection Menu program is part of the server firmware. Use it to override the startup sequence that is set in the Setup utility and temporarily assign a device to be first in the startup sequence. For more information about using this program, see Using the Boot Selection Menu program. • Integrated management module Use the integrated management module (IMM) for configuration, to update the firmware and sensor data record/field replaceable unit (SDR/FRU) data, and to remotely manage the server. For information about using the IMM, see Using the integrated management module. • Remote presence and blue-screen capture features The remote presence feature provides the following functions: - Remotely viewing video with graphics resolutions up to 1280 x 1024 at 75 Hz, regardless of the system state - Remotely accessing the server, using the keyboard and mouse from a remote client - Mapping the CD or DVD drive, diskette drive, and USB flash drive on a remote client, and mapping ISO and diskette image files as virtual drives that are available for use by the server - Uploading a diskette image to the IMM memory and mapping it to the server as a virtual drive The blue-screen capture feature captures the video display contents before the IMM restarts the server when the IMM detects an operating-system hang condition. A system administrator can use the blue-screen capture feature to assist in determining the cause of the hang condition. For more information, see Using the remote presence capability and blue-screen capture • Ethernet controller configuration For information about configuring the Ethernet controller, see Configuring the Broadcom Gigabit Ethernet controller. • Advanced Settings Utility (ASU) program Use this program as an alternative to the Setup utility for modifying UEFI settings and IMM settings. Use the ASU program online or out of band to modify UEFI settings from the command line without the need to restart the server to run the Setup utility. 7–2 3850 7281–000
For information about using this program, see Advanced Settings Utility program. Setup utility menu choices The following choices are on the Setup utility main menu. Depending on the version of the server firmware, some menu choices might differ slightly from these descriptions. • System Information Select this choice to view information about the server. When you make changes through other choices in the Setup utility, some of those changes are reflected in the system information; you cannot change settings directly in the system information. This choice is on the full Setup utility menu only. - System Summary Select this choice to view configuration information, including the ID, speed, and cache size of the microprocessors; machine type and model of the server; the serial number; the system UUID; and the amount of installed memory. When you make configuration changes through other choices in the Setup utility, the changes are reflected in the system summary; you cannot change settings directly in the system summary. - Product Data Select this choice to view the system-board identifier and the revision level or issue date of the server firmware, integrated management module, and diagnostics code. • System Settings Select this choice to view or change the server component settings. This choice is on the full Setup utility menu only. - Adapters and UEFI Drivers Select this choice to view information about the adapters and device drivers in the server that are compliant with EFI 1.10 and UEFI 2.0. - Processors Select this choice to view or change the processor settings. - Memory Select this choice to view or change the memory settings. To configure memory mirroring, select System Settings → Memory →Memory Mirroring Mode → Mirrored. - Devices and I/O Ports Configuration information and instructions Select this choice to view or change assignments for devices and input/output (I/O) ports. You can configure the serial ports; configure remote console redirection; enable or disable integrated Ethernet controllers, the SAS/SATA controller, SATA optical drive channels, and PCI slots; and view the system Ethernet MAC addresses. If you disable a device, it cannot be configured, and the operating system will not be able to detect it (this is equivalent to disconnecting the device). 3850 7281–000 7–3
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EnterpriseServer ES7000Model7600RG2
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Contents Section 1. Safety Section
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Section 5. Parts listing Replaceabl
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Appendix A. Services and Support Ap
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Tables 3-1. Power-supply LEDs . . .
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Section 1 Safety Before installing
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3. Check the power cord: • Make s
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DANGER Statement 2: Electrical curr
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CAUTION: Statement 5: Use safe prac
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Section 2 Start here You can solve
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Many configuration problems are cau
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Section 3 Introduction This Problem
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Notes: • Racks are marked in vert
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• Serial-attached SCSI (SAS) cont
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Electrostatic-discharge connector:
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Notes: Rear view • For optimum fa
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AC power LED: Each hot-swap power s
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Power-supply LEDs AC DC Error On Of
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The server can be turned off in any
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Memory-card connectors on the micro
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The following table describes the f
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The following table describes the f
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Introduction 3850 7281-000 3-23
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Section 4 Diagnostics This chapter
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• DSA log: This log is generated
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Error code Description Action 00100
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Troubleshooting tables Use the trou
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• If an action step is preceded b
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USB keyboard, mouse, or pointing-de
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Symptom Action The amount of system
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• Follow the suggested actions in
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Symptom Action The monitor has scre
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performed only by a trained service
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Serial-device problems • Follow t
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Video problems See Monitor or video
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Notes: • You must remove the memo
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Remind button The following illustr
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Lit light path diagnostics LED with
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The following illustration shows th
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• System configuration • Vital
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000 The server passed the test. Do
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Table 4-2. DSA messages (cont.) Mes
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Error Error messages might require
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Table 4-3. Integrated management mo
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Damaged data in CMOS memory or dama
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Section 5 Parts listing The followi
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Replaceable server components Repla
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Index Description Table 5-1. Parts
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For units intended to be operated a
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Section 6 Removing and replacing se
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System reliability guidelines To he
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Removing and replacing server compo
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You can install one or more optiona
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4. Slide the top cover forward and
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Removing an adapter Removing and re
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6. Remove the battery: a. Use one f
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Page 241 and 242: 3. Open the fan-release handle by p
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Page 245 and 246: Caution Never remove the cover on a
Page 247 and 248: Removing a QPI wrap card To remove
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Page 251 and 252: • The following illustration show
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Page 257 and 258: Replacing the memory card To instal
Page 259 and 260: Removing and replacing FRUs FRUs mu
Page 261 and 262: 6. Remove the memory cards and memo
Page 263 and 264: Replacing the I/O-board shuttle To
Page 265 and 266: 13. Remove the cables from the serv
Page 267 and 268: Removing and replacing server compo
Page 269 and 270: 4. Slide the RAID adapter carrier a
Page 271 and 272: 4. Connect the cables and power cor
Page 273 and 274: 4. Slide the hard disk drive backpl
Page 275 and 276: To remove a microprocessor and heat
Page 277 and 278: 9. Place the microprocessor install
Page 279 and 280: 3. Install the replacement micropro
Page 281 and 282: c. Position the heat sink above the
Page 283 and 284: 1. Read the safety information in S
Page 285 and 286: 17. Using the Advanced Settings Uti
Page 287: Section 7 Configuration information
Page 291 and 292: o Commands on USB Interface Prefere
Page 293 and 294: Passwords - Clear Administrator Pas
Page 295 and 296: 1. Turn off the server. 2. Restart
Page 297 and 298: 3. Select System Settings → Integ
Page 299 and 300: Advanced Settings Utility program C
Page 301 and 302: Appendix A Services and Support Thi
Page 303 and 304: Service Task Responsibility Billabl
Page 305 and 306: Appendix B Notices Important notes
Page 307 and 308: For the European Union: Notice: Thi
Page 309 and 310: European Union EMC Directive confor
Page 311 and 312: Russia Electromagnetic Interference
Page 313 and 314: Index A ABR, automatic boot failure
Page 315 and 316: optional devices, 4-26 pointing dev
Page 317 and 318: power-on, 3-11 rear, 3-11 front, 3-
Page 319 and 320: hard disk drive, 6-21 heat sink, 6-
Page 322: © Portions copyright Unisys Corpor
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